Tag Archives: active listening

Building a Social Community [#USXSW FRI 3/8/13 5pET]

Building a Social Community #USXSW 3 FRI 3/8 4pET

Building a Social Community (c) 2009 Amberwood Media Group

People are social creatures, that much is clear.  We enjoy the company of others, and thrive when we feel connected and included.  But why is it that some communities must be designed and planned, while others seem to appear and grow more spontaneously?

What forces are at work?  What is happening behind the scenes?

Amber and I, like many of our colleagues and friends at SMCHAT, USGUYS, BLOGCHAT MEDIACHAT, KAIZENBIZ, SOBCON, ECOSYS and CDNA, have been witness and party to the evolution of many social communities.  Let’s take the next hour to try to understand the forces at work, to see how we might influence them.  What are the key building blocks?  What is in the DNA of a strong Social Community?

Q1. What is the dynamic that sparks & expands common ground, vision, or a sense of purpose?

Q2. How important are individual relationships, and in what conditions are they formed?

Q3. What key factors influence success of a social community?

Q4. What key factors lead to the demise of a social community?

Q5. Does a social community have an ideal size?

Q6. What advice would you give to someone who wants a social community to grow/thrive in their physical or virtual space?

Join us Friday, 3/8, for #USXSW topic 3, at 5pET.  It should be a great conversation.  We’d love your thoughts.

For a deeper dive?  Check out The DNA of Collaboration, Part 4 on FLOW which takes on many of the process and relationship dynamics introduced here ..

See you online!

Your co-moderators for this segment,

Chris Jones & Amber Cleveland


Collaboration DNA: Are We Listening? (Ch.8)

Collaboration starts with the ability to listen. That’s also where it often stops.

Amid a deluge of information and a proliferation of ways to get it, it’s no wonder that we tune out to so much of what is happening around us. But it spells trouble when we try to solve problems together.

I’ve addressed active listening as a core, foundational element in The DNA of Collaboration because so often it’s where we run off the rails. For years we’re programmed to speak up, take a stand, and broadcast our ideas. So what do we do in meetings? We wait for our turn to broadcast. If there’s spare time in between soliloquies? We use it to polish up the next one.

Collaboration doesn’t work that way. True communication requires give and take, focus, and our full awareness of others around the table (virtual or otherwise). It’s amazing how many f2f meetings and virtual chats I attend regularly where people don’t listen in the slightest. They might as well be wearing headphones. Some of them actually are. And there’s that whole fiddling with email on the smartphone routine.

For true engagement that leads to valuable collaborative outcomes, we need to change our approach.

Let’s look  at some key CDNA discussion points our next Virtual Book Tour conversation, SAT 9/8 11aET:

  • Q1. Bias for Respect. Do you value the input of others? How do you show it?
  • Q2. Bias for Trust, aka ‘benefit of the doubt’ means leaning into new interactions. Do you do this? Have you been burned, and if so, did you bounce back?
  • Q3. Active Listening. What steps can you take to be present, in the moment?
  • Q4. Empathy. Is this a natural trait, or a skill that can be learned? 
  • Q5. Positive Outlook. Do we come poised to win the debate, or to learn? What are the signs? How can we influence mindset?
  • Q6. Goal Orientation. We’ve said our intent is key. Why does it impact our ability to listen in the moment?

To me, collaborators must be willing to listen. It seems so intuitive. But how often do we try to do it? How often are we successful? Join us, as we discuss this important thread. To join the conversation, click here.

– Chris Jones, author, @sourcepov