Are you still connected, and connecting? Image (c) 2012 Amberwood Media
With a pandemic raging, co-mingled with economic and political fallout, we can feel consumed by many things. Shifting focus to “better organizations” or “agility” or “work connections” can feel out of place.
Many of our biggest ideas are on hold.
As we look for safe harbor – ways to navigate the chaos – connecting with others may be the best path to maintain our sanity, if not to survive.
Most of us are grappling with anxiety, so it’s probably not the best time for slick formulas, infographics or top-10 lists. Most of us, instead, are looking for reassurance. For me, it’s a time to double-down on what’s most important: relationships. It’s about strengthening ties with the people in our circle: family, friends, and co-workers. We need the extra support, and so do they. And we can expand our chances for sharing ideas/concerns, solving problems in creative, if not tactical ways. And we establish a healthier starting-point that we’ll all need when we emerge into a post-pandemic workplace.
Ultimately, it’s a practical approach. First ask: “How are you doing?” and after listening closely, and weighing some possibilities, ask: “How can I help?”
No silver bullets. But an opportunity to get to a better place, together.
More to come in 2021, as our many conversations start to come back into focus. Meantime, stay safe. And let’s make plans to talk soon.
As we resume our twitter chat on organization complexity, we’re excited to welcome members of Plexus Institute to the conversation.
In the footsteps of David Bohm, we know conversations can lead to emergent outcomes. The #orgdna community, like Plexus, provides a place to spark new thinking and new opportunities for collaboration.
Since 2012, our conversations have explored key aspects of complexity facing the modern organization, as we seek to understand and guide: stakeholders (as actors); key roles (as catalysts); initial conditions; agility; and most recently, org culture. In successive chats we’ve taken deeper dives, where more focus was needed. And we’ve found planning, like scaffolding, can be useful. We post a few questions for each chat in advance to frame the dialog, but as the conversation unfolds, we will explore detours that seem compelling in the moment … a working example of social, adaptive learning.
Here are the framing questions used Saturday, 3/30/19. Transcript of insights (tweets) are attached in comments.
Q1. What do we mean by “organizational dna?”
Q2. What do we mean by the “dna of collaboration”?
Q3. How do concepts and methods of complex adaptive systems influence an organization’s dna, for better collaboration and outcomes?
Q4. What are some examples of an organization’s sense-making, in practice?
Q5. Are certain initial conditions needed for sense-making in an organization to be possible?
Much to learn, and much to discuss. As always, we hope to see you online .. and again, welcome to the #orgdna #globalchat community!
Those who delve into organizational culture are often overwhelmed by it’s complexity. It is the result of decades of behaviors, both good and bad, the sum product of what an organization thinks of itself.
Those who know trust know its deeply embedded in our healthy relationships, and absent from our dysfunctional ones. It often provides the spark for collaboration, the genesis of effective teams.
Together, the evolution of trust and culture can spawn a dizzing array of outcomes. Evolution is inspiring that way.
The had part is charting a course. If we imagine of web of narrow but interconnected paths, we can follow the journeys that take us toward trust and culture. These can lead us, with care and nourishment, to bonafide cultures of trust. It is the end state of most enterprising CEO’s, and the holy grail of OD, or Organizational Development.
How do we get there from here?
In our Saturday 10/27/18 chat, we discussed these evolutionary threads, with this outline:
Q1. Sources of Trust. How can leaders and staffers instill trust across on organization in real time, when trust is painstakingly built over time? Could any of S.M.R. Covey’s “Speed of Trust” principles help?
Q2. Sources of integrative Culture. Are leaders able to shape an integrative, trusting culture change directly, or must they wait for it to evolve over years and decades?
Q3. Alchemy of Simple Rules. What simple rules might help trust and culture evolve together, as the prevailing forces come in contact? Can any factors accelerate the chemical reaction?
Q4. Risks when Trust is pervasive. Does a bias for trust expose the organization to manipulation and foul play? How might leaders and staffers guard against this?
Q5. Cultures of Trust: the Rewards. What are the most lasting benefits in a culture of trust? How do we know we have built one? What will we see?
Like trust and culture, it will take time for the conversation to evolve. Stay with us. Its going to be a journey.
We’ll continue to unpack the #futureofwork through the lens of social complexity each month, now on most 3rd or 4th Saturdays, from 1-3pm UTC, i.e., 9-11am ET, 2-4pmUK. Stop in at any point during the 2-hour conversation. Can’t make that time? Feel free to tweet thoughts/inputs/comments using hashtags #orgdna #globalchat, or post comments to this blog.
It’s been a great exchange. We’re 6-years in, and gaining momentum. Transcripts of our conversations abound, elsewhere on this site. We hope you’ll join us.
How does a twitter chat work? It starts on Twitter. We recommend a streaming app like TweetDeck. Just append #orgdna to your tweets adding #orgdev #agile #agility #complexity and/or #futureofwork to specific tweets, as relevant. This expands the thread to others who might be interested. Sometimes we’ll chat in the #orgdna stream in real-time, like a flash mob, with insights just popping up. But for the in-depth discussion, join us at the appointed hour on Twitter.
What is #orgdna? It’s a self-selecting community of #orgdev thinkers, discussing collaborative aspects of the organization since 2012.
What is a #globalchat? This may be the first one. Many challenges facing the modern organization are global in nature, or in impact. I’m hoping #orgdna can make #globalchat a more frequent and welcome exchange, with increasing scope of participation and value.
Do we have an agenda? Yes, but it’s evolving as we learn. We’ve captured our key ideas and themes to date using Coggle, and our #orgdna roadmap is posted here (CC4-BY-SA). Have a look, and share your thoughts.
The 21st century has a breakneck feel, and it’s difficult for organizations to keep up. We try to focus on the work in front of us, but our attention is continually flooded with changing priorities, better options and new ideas. The sum total of our collective global knowledge base taunts us, always just a few clicks away.
How can individuals and teams be expected to function? How can organizations thrive?
Amid this torrent, notions of complexity and agility are intriguing. Could they represent better ways to navigate the flood of ideas? Most experts and academics say ‘yes’. Unfortunately, the words get dropped into meetings and board rooms like all the latest buzz words. Yet both concepts hint at important, underlying themes:
Complexity is a paradigm shift in how we see the world, less focused on empirical cause and effect, more on networks of interdependent actors that can learn and co-create organically; it’s where the whole can’t be predicted by the sum of the parts; where initial conditions and critical mass play key roles; where new thinking, under the umbrella of emergence, marks new pathways for adaptation, aka continuous improvement
Agility is a paradigm shift of it’s own, whereby organizations become more nimble in response to change; trust regains center stage; adaptation becomes a critical skill; incremental approaches open new ways to solve problems
Changes like these are at once exciting, and daunting. Our ability to work together and learn together is at the core in our #futureofwork. To me, complexity and agility are integral aspects of how work needs to get done in a highly interdependent world. So I think it’s critical that we understand these concepts, embrace them, and put them to work.
I just hope we’re not taking on these challenges too late. Let’s discuss.
In our 8/25/18 #orgdna #globalchat, we’ll examine agility as an outcome, through a complexity lens. To lay a foundation, we’ll focus first on key initial conditions:
Q1. Trust Networks. Why is trust needed for collaborative dialog to emerge? To enable agility?
Q2. Agile and the Price of Speed. Can a simple methodology help organizations move faster? Within what constraints?
Q3. Small Wins. What makes notions like “minimum viable product” so essential?
Q4. Adaptive Governance. Can there be oversight without bureaucratic grid lock? What is the new role of leaders? Do we still need Kotter-style coalitions?
Q5. Making Sense of Complexity. Why is this a critical 21st century skill? Why are we so late to embrace it?
Q6. A Collaborative Culture. Why is an organization’s collective mindset an important initial condition? Is this happening too slowly to allow the emergence of organizational agility?
Lots to talk about. And because it will take time to unfold, it’s going to be a journey.
This outline will inform our follow-on conversations. We’ll continue to unpack the #futureofwork through the lens of social complexity each month, now on 3rd or 4th Saturdays, from 1-3pm GMT, i.e., 9-11am EDT. Stop in at any point during the 2-hour conversation. Can’t make that time? Feel free to tweet thoughts/inputs/comments using hashtags #orgdna #globalchat, or post comments to this blog.
It’s been a great exchange so far. We’re 6-years in, and gaining momentum. Transcripts of our conversations abound.
We hope you’ll join us for the next one. See you online!
How does a Twitter Chat work? We recommend a streaming app like TweetDeck. Just append #orgdna to your tweets adding #orgdev #agile #agility #complexity and/or #futureofwork to specific tweets, as relevant, to expand the thread. Sometimes we’ll chat in the #orgdna stream in real-time, like a flash mob, with insights just popping up. But for the in-depth discussion, join us at the appointed hour on Twitter.
What is #orgdna? It’s a self-selecting community of #orgdev thinkers, discussing collaborative aspects of the organization since 2012.
What is a Global Chat? This may be the first one. Many challenges facing the modern organization are global in nature, or in impact. I’m hoping #orgdna can make #globalchat a more frequent and welcome exchange, with increasing scope of participation and value.
Do we have a Master Agenda? Yes, but it’s evolving, as we learn more. We’ve captured many of our ideas and themes to date using Coggle. Our roadmap is posted on this site (CC4-BY-SA). Have a look, and share your thoughts.
Like so many buzz words in the corporate lexicon, notions of agility get dropped often in work settings. Who doesn’t want to get the important things done faster? Even moreso, the Agile methodology, born and bred in the world of software development, introduces a welcome path to help get there.
Easy enough?
Well, no. Actually, it’s as difficult as can be. Because changing how we think, how we work together, and how we attack problems is painful, and sometimes slow. Agile champions and enthusiasts may beat the drum of change, but their energy doesn’t always sink in, or sustain.
If Agile is a path to organizational and corporate agility, it’s going to be more of a journey.
Agile is as much a mindset as a methodology. It’s not just the steps and the formats. It’s a social paradigm shift. Consider. How and when should we engage others? How do we get comfortable with ceding control? Are we able to develop a bias for trust?
No small challenge, agility, but I think it’s the essential path. The 21st century marketplace demands a quickened pace. The nimble will survive.
So let’s get to it.
In our 6/11/18 #orgdna chat, let’s discuss a few of the critical elements that are key initial conditions on the path to agility:
Q1. Quickened Pace. Can you and your team(s) pick up the pace of decision-making, even to the extent of a sprint?
Q2. Flexibility. Will your and your team(s) be willing to shift direction midstream?
Q3. Cross-Functional Engagement. What level of cooperation can you achieve?
Q4. Commitment. Are stakeholders truly empowered to own solutions and take risks (vs. lip service)?
Q5. Permission for Transparency. Is everyone (including/especially those “up the chain”) ready for honest appraisals of gaps?
Q6. Flow of Work. Agility is fueled by an organic, opportunistic flow of work, not what we are used to: structure and control. Are you and your team(s) ready?
Lots to talk about, all of it foundational to becoming agile. Let’s discuss, and put some stakes in the ground.
The mission? We’re continuing to unpack the #futureofwork through the lens of social complexity, and I hope you’ll join us. We meet monthy, mostly on 3rd or 4th Mondays, from 9-11pm. For June, we’re holiday hopping, and it’s a 2nd Monday.
See? We’re being agile already. Hold on for the ride.
How does a Twitter Chat work? We recommend a streaming app like TweetDeck. Just append #orgdna to your tweets adding #orgdev #agile #agility and/or #futureofwork to specific tweets, as relevant, to expand the thread. Sometimes we’ll chat in the #orgdna stream in real-time, like a flash mob, with insights just popping up. But for the in-depth discussion, join us at the appointed hour on Twitter. It’s always lively, and we hope you’ll join us!
In our 2018 #orgdna conversations to date, we’ve been discussing the specific roles in organizations that are essential for new thinking. On the short list from our latest transcript, consider the value of team members like these:
Connector – linking concepts across domains, silos, or functions
Catalyst – sparking or challenging new thinking, helping others break from norms
Designer – envisioning alternate end states (what is possible?)
Aggregator – focused on semantics, solution elements and actionable takeaways
Practitioner/SME – subject matter expert on problems at hand
These roles are laser-focused on problem-solving skills. They may be less common on traditional org charts, but they are essential to high-functioning teams.
You’ll note classic titles like “VP” and “Director” are missing from the list. Titles assigned by H/R are important, but so often hardwire us to limited task assignments and accountabilities. They don’t speak to thinking skills or problem-solving skills – key qualifications for fluid organizations who need to change how they operate.
Perhaps we need something in the middle?
Enter Agile, a methodology for solution design that aligns well with the more dynamic models we’ve been discussing. It emerged from IT, but brings with it flexible charters, movable scope boundaries, and fluid participation. That sounds a lot like the future of work we’ve imagined. And Agile offers faster results than traditional “waterfall” models, dated approaches that deliver answers in annual increments, often after requirements have changed.
Who doesn’t need to move faster in today’s demanding business environements?
Agile uses the notion of Personas, generalized actors in an organization, to define problem/solution stakeholders. Personas are really archetypes, representative roles that help design teams explain how things need to work. Some examples:
Leader/Executive – ultimate owner/customer
Planner – surveying options, constraints, barriers, and optimal scenarios
Line Manager – ensuring resources and productivity, while removing barriers
Analyst/SME – subject matter experts, working out specifics
While personas like these seem more familiar than our skill-specific, hypothetical #orgdna roles, they are still generalized. This feels like a step in the right direction. And there are definitely overlaps.
In our Monday 4/23 #orgdna chat, from 9-11pm ET, we’ll unpack how roles become personas in the Agile context, and how this opens up new thinking. Here are a few specific framing Q’s:
Q1. On Agile Personas. How might generalizing roles into Agile Personas make team and/or process design more fluid?
Q2. Focus on OD Mindset. For team builders, do Personas offer a useful conceptual middle ground between current state hierarchy/specialists and skill-based Roles we’ve been discussing?
Q3. Changing OD Mindsets on Key Roles. In practice, how might team builders leverage the power of conceptual Agile Personas and/or our skill-based Roles?
Q4. Titles. Are they still important?
Q5. Can Generalists take Action? Or do team members without task-specific accountabilities or authority face challenges?
Much to discuss here, as unpack our conception of roles in the organization, with a social complexity overlay. I hope you’ll join us.
ABOUT #ORGDNA. If you’ve been following along, you’ll know our #orgdna conversation on Twitter is gaining momentum. What will the future of work look like? How can we get there? See our new #orgdna META page for a little more background on our approach and objectives. And, as always, we’ll see you online.
Across the corporate landscape, our silo-based cultures tend to force dialog along the chain of command. Look at your work emails. Instructions and permission are top-down. Ideas have to move up and down the chain. You see these patterns every day.
What will it take to change the rules? Can ideas and information flow seamlessly across silos?
This is a timely topic for the #futureofwork. Open communication is critical for shaping change. Ideas are all around us. We don’t need to wait for holacratic, flat, or teal frameworks to start having the important discussions that lead to new thinking.
Food for thought. But there’s much more to the puzzle: how do these roles interact? Much depends on group size, focus, skill sets and mindsets. Holding context can be a challenge. And that’s quite a bit to juggle. Part of the magic in collaboration is creating visibility to the core elements for success, and keeping that model in view.
Here are some of those factors:
Exploring 12 Key Roles for Foster Dialog. Sparking and sustaining cross-functional conversations can require many roles. Contributors often play many at once, without realizing it. Adapted from The DNA of Collaboration (2012), Ch. 14, Fig. 20.
For our next #orgdna #futureofwork chat, let’s unpack the key roles that can shape better dialog, as we consider:
Q: How do Roles like these transform the nature of dialog in the modern organization? What is their unique power, and how do they work together?
Our regulars know a normal #orgdna Twitter chat has 4-6 questions, which often come too fast to process. We’re going to slow that pace down a bit, as we seek to drive deeper insights, and more critical thinking.
Let’s do this. Join us for the live chat Monday, 3/26 at 9 pm ET. Additional details for the chat appear below.
It should be a great conversation, about fostering .. better conversations. I hope you’ll join us.
ABOUT THE GROUP. Since 2012, a self-selecting band of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. The group continues to evolve, with 20-25 active contributors.
ABOUT THE TWITTER CHAT. On any given month, 5-10 of us come together on Twitter for conversation, which is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna to your tweets, and we’ll start to exchange ideas at the appointed hour. We’re now running 2-hours to accommodate time zones; just join for any part that you’re able.
ABOUT THE TOPIC. Much is being said on “the future of work” and its unfolding dimensions. See Deloitte’s Tom Friedman interview, Use #futureofwork in your tweets for additional cross-over engagement.
ABOUT THE AUTHOR. Chris Jones is a thinker, instigator, and explorer of edges, unpacking the forces inside organizations for over 30 years. Look for more here on the #orgdna blog, on Medium – or for the deepest dive to date, over on Amazon.
In a post-hiearchy organization, where a flat or networked model drives new kinds of interactions, what will be different? Must our mindset change on how we work to solve problems?
Let’s discuss via Twitter Monday, 2/19 from 9-11pm, using this outline:
Q1. In terms of roles, how should actors (catalysts, creatives, connectors) behave without hierarchy?
Q2. How might edges or boundaries appear in practice, post-hierarchy?
Q3. Are ‘boundaries’ necessary? Are ‘edges’ a better frame?
Q4. How should we think about teams in this brave new world?
Share your thoughts. Just drop us comments on this post, or better still, join us live using hashtag #orgdna; additional details are below.
Our conversations are lively. I hope you’ll join us.
ABOUT THE GROUP. Over the last 5 years, a self-selecting band of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. The group continues to evolve, with 20-25 active contributors.
ABOUT THE TWITTER CHAT. On any given month, 5-10 of us come together on Twitter for conversation, which is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna to your tweets, and we’ll start to exchange ideas at the appointed hour. We’re now running 2-hours to accommodate time zones; just join for any part that you’re able.
ABOUT THE TOPIC. Much is being said on “the future of work” and its unfolding dimensions. See Deloitte’s Tom Friedman interview, Use #futureofwork in your tweets for additional cross-over engagement.
ABOUT THE AUTHOR. Chris Jones is a thinker, instigator, and explorer of edges, unpacking the forces inside organizations for over 30 years. Look for more here on the #orgdna blog, on Medium – or for the deepest dive to date, over on Amazon.
A hearty Happy New Year to you, and thanks for stopping in. Your timing is good, as we are just now organizing our 2018 agenda. We’ll continue to use our Coggle diagram as a guide. It’s a topic map we’ve built from prior #orgdna chats, with an infusion of complexity thinking.
For 2018, we’re drilling deeper into the details, for a more pracitical, actionable discussion .. focusing on how the real work gets done.
Let’s use our MON 1/15/18 chat, 9-10:30pm ET, to dive into Stakeholder Factors. Here’s the preliminary outline, in the form of our chat questions:
Q1. Why call them “Actors”? Is it, perhaps, where the action takes place, moving from theory into practice?
Q2. Focus on Key Roles: Skills, interests and task demands will vary, but what roles are always essential?
Q3. How do Catalysts function? Is this becoming the Leaders primary role?
Q4. Why Titles can hurt: Do they sustain calcification?
Q5. Long-term Change is hard. Can adapting in real-time be easier?
The conversation may move beyond this outline. This just gets us started. In fact, the Coggle model we’ve created is evolving with the conversation too, as we learn more.
As a reference during the chat, I’ll insert our latest Coggle map; we’ll be discussing the upper left branch, in yellow.
We’d love your input on all this. Just drop us comments on this post, or to individual members tweeting at #orgdna. Better still, it may be easiest to simply join us live; details are below.
Our conversations are always lively. I hope you’ll join us.
ABOUT THE GROUP. Over the last 5 years, a self-selecting band of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. The group continues to evolve, but the number of active contributors hovers around 20-25.
ABOUT THE TWITTER CHAT. On any given month, 5-10 of us come together on Twitter for conversation, which is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna to your tweets, and we’ll start to exchange ideas at the appointed hour.
ABOUT THE TOPIC. Much is being said on “the future of work” and its unfolding dimensions. Don’t miss Deloitte’s recent Tom Friedman interview, hosted by Deloitte CEO Cathy Engelbert and their senior strategist John Hagel. Add #futureofwork to your tweets for additional cross-over engagement.
ABOUT THE AUTHOR. Chris Jones is a thinker, instigator, and explorer of edges, unpacking the forces inside organizations for over 30 years. Look for more here on the #orgdna blog, on Medium – or for his deepest dive to date, over on Amazon.
First, props to Jamie Billingham for introducing us to Coggle, a mind mapping tool that’s allowed us to capture our preliminary thoughts on the Future of Work.
Now, what’s all the buzz about?
Inspired by Deloitte’s Tom Friedman interview back in July, we’ve started to reflect: What will the future of work look like? How can we shape it? What’s already happening to drive these changes?
Here’s the first “snapshot” release – what we have so far – for reflection and discussion.
Let’s use our MON 10/16/17 chat, 9-10:30pm ET, to dive into this. We can discuss what we’ve captured so far using Q’s 1-4. Are we good with:
Q1. To the left, initial conditions: Stakeholders, Trust & Culture?
Q2. To the right, outcomes: Platform & Learning?
Q3. At the top, unsolved problems; Silos & Transparency?
Q4. At the bottom, enablers: Technology?
And then to chart our course for 2018
Q5. What can we learn from this model?
Q6. What’s next?
We’d love your input. Just drop us comments on this post, or to individual members tweeting at #orgdna. In fact, it’s probably easiest to simply join the conversation (details below).
Lot’s to talk about .. looking forward to where we might take this.
ABOUT THE GROUP. Over the last 5 years, a self-selecting band of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. The number of active contributors seems to hover around 20-25.
ABOUT THE TWITTER CHAT. On any given month, 5-10 of us come together on Twitter, as available, for conversation. Please join us. The chat is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna (and optionally, now, #futureofwork) to your tweets, and we’ll see you at the appointed hour.
ABOUT THE AUTHOR. A thinker, instigator, and explorer of edges, Chris Jones has been unpacking the forces inside organizations for 30 years. Look for more here on the #orgdna blog, on Medium – or for his deepest dive to date, over on Amazon.
Our August #orgdna chat was a deep dive on the #futureofwork, with the transcript posted here.
One area we touched on was social compexity, a modern, relatively robust way of looking at the forces at play inside the 21st century enterprise. To get us thinking about this exciting area, let’s contrast it with older models.
Consider two extremes:
Old hierarchical models. Not unlike a factory, control is administered via top down decision-making, seeking to drive efficiencies and compliance through standard practices. Variance is minimized in order to deliver according to a master plan. Assumptions are routinely made about cause and effect. Emphasis on structure. Works well when manufacturing widgets. Less effective at mobilizing a workforce.
New social complexity models. Diverse actors across an organization work together in countless interactions to produce change or ’emergent’ results. Actions can’t be directly controlled, but the conditions can be influenced. Cause and effect are not the focus. Emphasis is on flow. Provides the broad possibility of new thinking, on an accelerated basis.
To me, this is breakthrough-level material. Among OD practitioners, these ideas come up for discussion often. But how can we bring social complexity into real time? What factors make it work?
Let’s discuss:
Q1. How do independent, diverse Stakeholders change org dynamics?
Q2. Why do System & Design Thinking shift our thought processes toward complexity?
Q3. How do Patterns and Simple Rules (e.g., culture) work in a social system?
Q4. How do Initial Conditions impact our success?
Q5. Why do the quantity and quality of Connections play a major role?
Q6. Why does Adaptability – for both learning and change – become a differentiator?
To capture our ideas, there’s a mind map coming together, using Coggle, courtesy Jamie Billingham. I am hoping our chat on social complexity will help inform broader discussions on the future of work.
Trouble keeping track? We produce and tweet links to a transcript, courtesy John W. Lewis at Holosoft.
So, please join us Monday 9/18 from 9-10:30pm ET. We’re putting a dent in these exciting topics. And it’s always a lively conversation.
ABOUT THE GROUP. Over the last 5 years, a self-selecting band of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. The number of active contributors seems to hover around 20-25. On any given month, you’ll find 5-10 of us actually come together for conversation. Please join us. The chat is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna (and optionally, now, #futureofwork) to your tweets, and we’ll see you at the appointed hour.
ABOUT THE AUTHOR. A thinker, instigator, and explorer of edges, Chris Jones has been unpacking the forces inside organizations for 30 years. Look for more here on the #orgdna blog, on Medium – or for his deepest dive to date, over on Amazon.
As our conversations continue to explore changes in the workplace, the #futureofwork hashtag has materialized seemingly out of nowhere.
It’s rapidly catching on. You might say it’s caught up with us.
Our last 3 chats on org futures tapping Laloux’s ideas have helped lay the groundwork. You may see some of his thinking in our topic outline, below. Echoes of our conversations on Wheatley are there too. But even more catalyzing, to me, is Deloitte’s recent Tom Friedman interview, hosted by CEO Cathy Englebert and senior strategist John Hagel. Have a look, prior to the chat.
Then let’s use our chat space to distill a few of the key elements for our upcoming #futureofwork conversation, with inputs from Christy Pettit, Allison Honery and me.
As always, lots to talk about, with some new ideas on how we frame and unpack changes in the workplace.
Join us MON 8/18 from 9-10:30pm ET to lay out and prioritize series topics. There’s enough content for a solid 6 months of monthly chats. I think it’s worth devoting a chat to a roadmap. Think of it as our chat agenda.
ABOUT THE GROUP. Over the last 5 years, a small group of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. Small, of course, is relative. Our number of active contributors has hovered around 20-25, but any given month, there are 5-10 of us engaged in a dialog on the future of work. Please join us. The chat is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna (and optionally, now, #futureofwork) to your tweets, and we’ll see you at the appointed hour.
ABOUT THE AUTHOR. A thinker, instigator, and explorer of edges, Chris Jones has been unpacking the forces at play inside organizations for 30 years. Find his thinking here on the #orgdna blog, on Medium – or for his deepest dive, over on Amazon.
Interest in Frederic Laloux’s 2-book series on “Reinventing Organizations” continues at #orgdna. His traditional 2014 business book favors the long form analysis with case studies, end notes, etc. The 2016 illustrated workbook introduces the concepts in a lighter-weight mode, ideal for visual learners .. and twitter chats.
Meantime, by request of the group, I’ve expanded the frame below to include more detail, to facilitate chat without the book(s) in hand. Let’s look at 6 key ideas in Laloux’s Part 3, his closing analysis:
RETHINKING VISION & STRATEGY. Laloux says our century-old predict-and-control mindset, rooted in ego, is the main force blocking better organizations. Obsessing on competition out of fear for survival, he believes, keeps us distracted. But he provides an alternative — Q1. How does a “sense and respond” change problem solving in an organization?
EVOLUTIONARY PURPOSE. Citing Brian Robertson of Holacracy fame, Laloux references the analogy of a bicycle ride to describe the discovery and response aspects of adaptive leadership, new processes essential to a teal organization, so let’s ask — Q2. Can the modern company allow the destination, strategy & purpose to evolve? Will Wall Street entertain so much ambiguity?
INITIAL CONDITIONS. For Laloux, two conditions are necessary for an organization to evolve: buy-in to teal principles from (a.) leaders and (b.) owners. Are both of these key groups prepared for risk taking, less structure and fundamentally new thinking? Laloux says it’s what’s needed to launch successfully, prompting — Q3. Is buy-in at the top enough, or is more required, such as an enabling culture?
HOLDING SPACE. A new skill for teal leaders is bringing and sustaining focus, at least for awhile, amid the chaos that decentralized decision-making can bring, taking us to — Q4. How and when does a leader know to focus, and for how long must it be held?
KEY ROLES. While teal CEOs make fewer strategic decisions, the need for leadership is stronger than ever, so — Q5. What current skills can be leveraged as today’s business leaders search for a path to new roles?
A SIMPLER WAY. Laloux cites Wheatley, as many of us do, for providing breakthrough thinking on how orgs need to function, using the metaphor of an org as organism over the prevailing metaphor of org as machine. In the organic view, evolution and adaptation are integral to how things work, so let’s ask — Q6. Can new mindsets or metaphors influenced/sparked by complexity thinking help us re-imagine the organization?
Much of this material we’ve covered in past conversations. But Laloux’s framework builds on the ideas in interesting ways, perhaps even actionable ones. I’m excited to find what we’ll learn from this, and where our dialog may take us.
Please plan to join us MON 7/17 at 9pm EDT. We recommend a streaming app like Tweet Deck. Just add #orgdna to your tweets, and we’ll talk then.
Many of us talk about change in our organizations, but few have been able to articulate a future state as clearly as Frederic Laloux. In Reinventing Organizations, he outlines a vision, examined both in historical context, and in contrast with other proto-evolutionary stages. For me, his comparitive approach is a useful mechanism to discuss a family of organizational cultures that are as familiar as they are dysfunctional.
I was introduced to the work of Laloux by #orgdna chat member/leader Christy Pettit (aka @odguru). I quickly found his content consistent with the theme’s we’ve been discussing. Thanks Christy!
Perhaps his most divergent, if not revolutionary, idea? Evolution driven by a next stage human of consciousness, further fueled by explicit linkages to complex adaptive systems. Echoes of Senge and Scharmer here of course. Definitely linkages to Wheatley. But there is some useful new thinking as well.
Here are 5 questions to frame our conversation. As always, we may diverge a bit ourselves, as the dialog evolves:
Q1. Evolutionary Purpose. A core theme for Laloux. Are his ideas actionable?
Q2. Teal, Amber, Red, et al. Do the colors used for Laloux’s organizational models resonate?
Q3. Linkages to Human Consciousness. This is a big step. Does it advance our thinking? Or distance it? [Note: The shift Laloux describes is fundamentally a change from Fear/Scarcity to Trust/Abundance. For me, in this more specific context, the abstract leap isn’t quite as hard to navigate as the ‘consciousness’ reference implies.]
Q4. Linkages to Complex Adaptive Systems. The implications for orgs and social change keep us wanting to learn more. How has Laloux advanced this?
Q5. Forward. What happens next? Are leaders and their organizations ready?
Lots to reflect on, for certain. And lots worth discussing.
Please join us Monday, 5/15/17, at 9:30pm ET, as we discuss Laloux and his ideas. Just add #orgdna to your tweets at the appointed time. To allow conversation, we suggest a streaming app like Tweetdeck, to make sure you see the tweets as they come in.
What is #orgdna !? It’s not just a hashtag. It’s a lively bunch of OD-minded change makers, congregating monthly to compare notes. I hope you will join us!
Laloux, Frederic.Reinventing Organizations (2014). Nelson Parker.
Jones, Chris.The DNA of Collaboration (2012). Amberwood Media Group. [Note: I like to think of my first book as a research guantlet, laying down foundations for what’s to come in OD. I pause to list it among these titles, but it contributes to the OD discussion, and it was the early genesis for this chat, started way back in 2012. More on the site you are on, if interested.]
Mitchell, Melanie.Complexity, A Guided Tour (2009). Oxford University Press.
Wheatley, Margaret and Myron Kellner-Rogers.A Simpler Way (1996, 1999). Berrett-Koehler.
Anyone who has spent time in the study or practice of Organizational Development knows something about Edgar Schein. He has been a central voice in this space for more than 5 decades, with books and papers that have advanced the field. He has helped to unpack what we mean by research and experimentation in the social sciences, and he has guided application of OD concepts through all aspects of teaching, mentoring and consulting.
What might we gain in looking back at his contributions?
The short answer: plenty.
Let’s use our April 17, 2017 #orgdna chat to unpack some of Edgar Schein’s most important and influential views:
Q1. Leadership: best defined as a role, not a position. Has Schein’s perspective received traction by CEO’s? Wall Street?
Q2. Culture: includes artifacts, values and assumptions; it’s encountered in layers. Which aspects are most fully realized in the practice of modern OD?
Q3. “The job of a leader is to create culture” -E.Schein. Agree/disagree?
Q4. Group vs. Individual Dynamics. Does a Western culture emphasizing individual achievement fight with a need for group/team learning?
Q5. OD Research vs. Practice. Fragmentation may be the enemy. Few B-schools have picked up the torch. Why?
Q6. What does Schein see ahead for OD?
The #orgdna chat community is continuing to unpack key trends in the 21st century practice of OD, from leadership to learning. In 2017 we are looking at ideas of key thought leaders. This year we have looked at Peter Block and Chris Argyris. In the past, we’ve looked at Margaret Wheatley, Peter Senge, and Donella Meadows.
The conversation continues. Let us know where else to direct our focus.
Meantime, join us MON 4/17 9pm EDT for our next #orgdna. We suggest a streaming app like TweetDeck. Just include #orgdna in your tweets, and we’ll see you online.
Examining ideas of OD thought leaders is a vital thread for the #orgdna community. Some of our best discussions resolve around ideas of the masters like Peter Senge and Margaret Wheatley. Most recently, we checked in with the thinking of Peter Block.
One takeaway: it’s usually not the theory that eludes us, but the application.
It’s time to check-in on the ideas of Chris Argyris, a powerful force of the 1980’s and 1990’s, whose timeless ideas about organizational learning still offer insight today. His seminal On Organizational Learning first appeared in 1992.
We’ll use the following discussion outline for our chat.
Q1. Argyris was among first to cast light on dysfunctional orgs. What did we learn?
Q2. For Argyris, Double Loop Learning is to adjust our learning approach when we see gaps. Has this theory worked in practice?
Q3. How might adaptive, Double Loop Learning be applied in today’s org?
Q4. What did Argyris teach us about the viability of learning culture? What gaps must we tackle?
Q5. What did Chris Argyris achieve that others had not?
I already feel this discussion will be valuable. As OD students and practitioners, if we can figure out how to move the needle on the status quo, our chat may prove a good example of double loop learning in practice.
I hope you’ll join us Monday 3/20 at 9pm EDT. It’s always lively. Just join the conversation on Twitter with hashtag #orgdna. We recommend a streaming app like TweetDeck.
While the search for understanding can be traced back to the ancient greeks, the modern take on sense making has a history of it’s own.
Space will not allow for a full accounting, but I see four primary vectors to help us track its modern evolution, unwinding both the practice and promise of sense making in modern terms. Consider:
Dervin (1983, 1992, 1996), and Russell, et al (1993, 2009) – on the human-computer interface, with the earliest explorations on the psychology of recognition and understanding.
Klein, et al (2006) – studying frame-to-data, and data-to-frame matching as a means to test patterns observed, advancing the earlier work of Cohen, et al (1996) and Piaget (1972,1977).
Weick (1979, 1988, 1993) – exploring organizational implications, with 7 discrete properties in the sense making process in groups or teams; without delving into them in detail, they are:
Identification – the role/sense of self, as it relates to the observed
Retrospection – looking back, considering the function of time
Narrative, discourse, and feedback – developing context and understanding via story, often through real-time dialog
Cues – using familiar points of reference
Plausability – establishing viability of scenarios
Snowden, et al. (2003, 2007) – with the “Cynefin” framework, introduced complex and chaotic scenarios, in contrast with the simple, the merely complicated, and the hopelessly disordered; with this more robust landscape, real world situations were more accessible, or at least visible.
How have these understandings evolved? Has sense making come of age?
This, of course, will launch a good discussion, if not a healthy debate. In our #orgdna chat MON 2/20/17 at 9:00pm ET, let’s explore this question with the following frame:
Q1. HCI as Foundation. Was the early research important to what came after?
Q2. Klein and Pattern Matching. How influential have patterns become re: sense making & complexity? Are we returning to foundations?
Q3. Weick on Narrative. Has story consumed our dialog in the modern framing of sense making? For better or worse?
Q4. Snowden & Complexity. How has Cynefin changed the sense making dialog?
Q5. Futures. What is the path to practical application for sense making?
Our back story? The #orgdna chat community has been meeting since late 2012 on topics from leadership to learning, most often focused on the social dynamic.
To what end? Making sense of it all, of course. This topic is right up our alley.
Our conversations are typically lively. Just add #orgdna to your tweets at the appointed hour. We recommend a streaming app like TweetDeck. After the conversation, we’ll share a PDF transcript. And there’s likely to be a follow-up chat on a related thread. We do this every 3rd Monday, 9pET/6pPT.
Props to group member Christy Petit, who helped me shape this conversation.
Intrigued? I certainly am. The rest is up to the group. Hope to see you online Monday night.
We’re kicking off our #orgdna conversation for 2017. For me, there’s no place better to start than a focus on the top questions facing orgs and their leaders. For that, there’s no better thought leader to tap than the purveyor of the better question himself, Peter Block.
In late 2012, on the heels of getting my first book out, I read both of Block’s successful primers: The Answer to How, is Yes (2002) and Community: The Structure of Belonging (2009).
Together they create an excellent structure for online conversation.
Block introduces key elements of collaborative dialog, and methods to frame social change, in general. We conducted a Peter Block book disussion at our #k12 #ecosys chat in April 2013. On reviewing it, I found the frame excellent for our next #orgdna. Let’s reuse the basic structure, with focus on the first book. Here’s an excerpt of the 2013 #ecosys frame:
Block’s ideas are 100% congruent with what I’ve seen in a variety of social Twitter-based communities. Careful question framing changes our ability to recognize new possibilities. Better questions lead us to a dialog on what matters most.
I’ve updated the #ecosys questions just a bit for #orgdna, focused more on the modern organization (noting that public schools remain “in scope”):
Q1. Block argues “How?” bypasses questions of intention. Agree? Why?
Q2. The right questions, Block says, are those that get us to focus on what matters. What are some examples?
Q3. Flexible Structures. What are source/means for adaptive behavior?
Q4. Learning Organizations. Inspired by Senge, how does this happen in +2017?
Q5. Updated Guidance. Much has happened in OD since 2002. What would Block and others add to this dialog?
Food for thought, without a doubt. And we’ll use our takeaways to fuel follow-on frames.
Please join us on Twitter. The discussion will be MON 1/16/17, 9pm EST. We’ve been going about 90 minutes, as we work to accommodate multiple timezones and west coasters. Simply add #orgdna to your tweets. We recommend a streaming tool like TweetDeck, to follow the conversation.
There will be more book-based #orgdna discussions in 2017. Besides, Block, we should look at Margaret Wheatley again, and most certainly others. Please weigh in on a proposed sequence. The only requirement is to keep the discussions practical and accessible. It’s okay to tap theories, as long as we don’t get stuck there.
Hope you’re excited for the new year with #orgdna. Let the conversations and deep learning resume.
Change is all around us. It is our 21st century zeitgeist, our greatest challenge, and our daily focus. What are we doing about it?
We had 5 #orgdna chats August-December 2016 with a focus on culture change, with a progressive level of input and engagement. To me, that says we’ve tapped a topic that resonates, and gathered a group with much to say about it.
As we close 2016, we are looking forward to resuming book reviews in early 2017.
As we transition, we used our final December chat on 12/19/16 we put some stakes in the ground on the org culture topics we’ve covered this year. What have we learned so far? What are the key takeaways? Here our five 2016 Org Culture transcripts, providing much of the insight on that.
Here are the major themes that provided the frame for our takeaways chat:
Q1. Culture w/ Scale: silos vs. networks; can we predict how much structure is needed?
Q2. Culture, in Time: do we act: early? often? what are the signals?
Q3. Change Skills for Culture: how do we build empathy that ensures deep listening?
Q4. Leadership Skills for Change: how do we align w/ change in markets, workforce demands, in the zeitgeist?
Q5. Adaptation w/ Complexity: can we instll flexibility at the edges?
As we start planning for 2017, I hope you’ll continue to join us 3rd MONDAYs at 9pm ET. The community is still growing. We’d love to add your voice and your insights.
In terms of mechanics, just access the conversation via your Twiter account. We’ve found success using a streaming app like TweetDeck. Just be sure to embed #orgdna in your tweets .. and we’ll see you online !!
After 3 lively #orgdna chats on culture since August, you’d think we’d be out of things to talk about. Yet the opposite is true. The more we discuss, the more we find to discuss. Each chat opens new ideas and new threads for exploration.
In discussing patterns of culture, we spent much time on semantics. Vivid concepts like “power” and “fear” often fought with broader and more abstract notions like “purpose” and “ethical behavior” that more of us would prefer to aspire to. This particular thread from friends & contributors Mark Britz and Bruce Waltuck rung especially true as I reread the transcript.
re loyalty over ethics: power of "attractors of meaning." So power/fear often "trumps" ethics. #orgdna
Like Wittgenstein, I’ve always been a stickler for care our word choices. Last month we talked quite a bit about somewhat abstract notions that get appropriated for nefarious agendas, good words like collaboration, transformation and even values. I believe it was Noah or Jim who commented on purpose needing to be saved.
But it occurs to me that a change agent has little more than relationships and words to drive transformative change. The ability to inspire a team to action based on common ground requires that we shape that common ground carefully. What do we seek to accomplish? What are the hurdles? What can we all agree to? There’s a fine line between manipulation and inspiration for the change agent, who, in my view, needs to alter semantic interpretations at the edges to create a coalition. Facts are facts, to be certain. But abstract ideas leave room for interpretation. A skilled change leader helps shape that agenda, recruiting all the while.
So what ARE the skills of a change agent? What must happen for them to become masters in undestanding and navigating “attractors of meaning” as Bruce noted last time, in the tweet above? Let’s discuss.
Q1. Define “attractors of meaning” in the cultural context
Q2. How does a change agent build common ground when everyone has their own semantics? a diverse cultural lens?
Q3. Utlimiately, what are the skills of a change agent?
Here’s an aggregation of our recent #orgdna culture transcripts, with a participant # and a tweet # for each:
We are slowly unravelling the tapestry of organization culture. We’ve got planning threads open in both Twitter dm’s and Slack. Lmk if you’d like to join us there.
Hope to see you !! MON 11/14/16, at 9pm EST. Should be another great one.
Loved the ideas circulating during and after our September 19 #orgdna chat on the “Price of Growth” (transcript here).
We talked about the downside organizational impact of scale, namely, the loss of close relationships and nimbleness enjoyed when a company is new and small. Some of this, we concluded, is just driven by access. More people. More connections to make. Less time to get everyone in the loop.
But we also concluded a culture shift can also be tied to the changing nature of relationships and a shift of focus. I especially loved this comment by Mark Britz on this:
In our 10/17 #orgdna, let’s discuss several patterns of culture that will impact success as we seek to design and enhance how our organizations work. It’s a focus core to organization effectiveness, key topics for OD and HR practitioners across industry groups.
We’ll include Mark’s input on a “social” archetype (Q1) and a few others surfaced historically by Charles Handy (Q2-Q5) and more recently by Jon Husband (Q6). Here’s our outline:
Q1. Discuss Social archetype.Seen where collaboration embraced. Values relationships. Other characteristics?
Q2. Discuss Command archetype. Seen in military & the CEO’s office. Values loyalty.
Q3. Discuss Silo-expertise archetype. Seen in Fortune 500 & Academia. Values consistency.
Q4. Discuss Network archetype. Seen in customer service and ER’s. Values learning.
Q5. Discuss Practitioner archetype. Seen in SMB. Values independence and flexbility.
Q6. Discuss Wirearchy-connecting archetype. Evolving. Where is this likely to work? Similar to Q1? Q4?
Our virtual think tank has been at this since 2012. Four years and going strong.
Hope you will join us, 9:00pm ET for the chat, 8:30pm for the pre-game. Just add #orgdna to all your tweets at the appointed hour. We recommend a streaming Twitter app like Tweetdeck, so you can see the full conversation in real time.
We’ve all seen organizations change as they’ve grown. This is a part of any group’s natural evolution. With scale organizations encounter new demands, acquire new talent, and find ways to navigate the many new relationships that form. But what is lost in the process?
What are the forces that cause us to lose those advantages that entrepreneurs and small businesses hold dear?
Is an organization’s culture part of the answer, or part of the problem?
Important ideas are circulating here, very much aligned with our past few #orgdna conversations on cultural forces. Major thanks to #orgdna member Mark Britz for his recent blog post that’s helped us frame this topic. We’ve been viewing organization change and culture through a system thinking lens, to help us understand the dynamics. Along the way, we’ve started to apply a complex systems overlay to the dialog, to help us understand the interactions that happen with large groups.
Now we focus on the impact of scale. Let’s take a look at some of the forces.
Span of Influence. First, its worth reflecting that as organizations scale, the number of relationship multiples rapidly. The communication among leaders and members that is possible when very small starts to break down with growth. So intermediate sub-leaders are appointed, and specialization of roles and functions begins. There is a natural evolution of complexity as small organizations get larger. This challenges any leader to rethink their approach and processes, on all management topics ranging from motivation to communication to strategy setting.
Cultural Loopback. Second, it helps to understand culture is both an emergent outcome of an organization, while at the same time providing a set of guiding principles back to that organization as it evolves. That means culture is both influencing and influenced by the people that make it up. If that sounds complex, it’s no wonder. Linear cause and effect forces don’t work in large groups, because the dynamics are so intertwined as to make outcomes unpredictable. It’s why leaders usually struggle to drive transformation agendas. It’s why culture change is so difficult.
But this is just the starting point. Expanding relationships and the 2-way dynamics of culture are only two forces that occur with growth. There are likely many more.
In our M 9/19 9pm ET chat, let’s exlore the implications, expanding on some of Mark’s questions:
Q1. What are additional drivers of change, with growth? What else influences how an organization culture changes as it scales?
Q2. What signals change? How can we know culture change is happening?
Q3. Must we lose our edge? Can the benefits of small (e.g. being nimble and low-cost) survive inevitable growth that comes with success?
Q4. What must Leaders do? Complex forces can be paralyzing. What can/should leaders do to accommodate healthy growth and healthy culture?
Our group is a loose band of change-minded thinkers. We come together virtually and rekindle these discussions every 3rd Monday at 9pm ET. Simply add the #orgdna hashtag to your tweets, and join the conversation. We recommend a streaming app like Tweet Deck for the best real time experience.
From there, the rest is up to the group. The conversation will flow where you help us take it. It’s almost always a lively exchange. And watch for a PDF transcript here, after our chat, courtesy John Lewis of Holosoft.
How do you develop a culture that embraces and enables change? Leaders and executives are continuing their search. In fact, the dilemma of culture has been much discussed in the press, even before IBM’s Lou Gerstner took the challenge head-on in the 1990’s. He said IBM’s culture was the single biggest challenge facing the company’s gut-wrenching transformation from hardware sales to services. The company needed to rethink itself. The culture needed to change.
There are many challenges to unpacking the culture of an organization, because it is not well-defined or easily influenced. Drucker called in ‘amorphous’. There are no specific levers to be pulled, or scripts to be followed. Culture is the result of how an organization has evolved. It can be defined like this:
Culture is the set of beliefs and values that emerge when a group of stakeholders have interacted over time. They influence it, and are influenced by it. It is how the group models success, and the ground rules for survival.
With that frame, the challenge is clear. Convincing an established group that the rules have changed doesn’t tend to work, at least not on the first few tries.
The problem is further complicated by a broad lack of understanding. Most haven’t been exposed to the prevailing theories from an organizational development (or “OD”) perspective. If Drucker is right and culture resists definition, do we dare look further?
Not to challenge Drucker, but in this case, I say ‘yes’.
While no model is perfect, the theories put forward by two respected leaders in the OD space have stood the test of time. Let’s have a look at them here, so we might better understand the dilemma of culture change:
Edgar Schein advanced a model that cultural forces operate in layers, where beliefs and values effect us in different ways at different times, but all of them operating together. As examples, he mentioned our citizenship, our ethnicity, our professional training, and our gender, all operating in tandem with our workfplace culture. The values and behaviors passed down among each of these affinity groups play a role when we respond to a an issue, make a decision, or challenge the status quo.
Charles Handy is known for 4 discrete cultural archetypes, each operating in organizations, sometimes side by side with one another, but having unique properties. With 21st century forces in mind, I adapted Handy’s 4 archetypes just slightly into the categories of Command, Role, Network and Practitioner. I created a visual some years back to recap and expand on Handy’s model. I’ll include the graphic here.
Four Types of Organizational Culture, from Handy (1993). “The DNA of Collaboration” (c) 2012, Chapter 10, Fig. 15.
As we unpack the forces of culture change in the 21st century, we should keep Schein’s layers and Handy’s 4 archetypes top of mind. They help us understand what’s at stake.
With that as background, let’s discuss the 21st century implications, with overlays of complexity and our recent focus on systems thinking. We’ve been talking about the dual dynamics of structure and flow in the organization. This conversation should advance our thinking in all of these areas.
Here’s a discussion frame for our next #orgdna chat:
Q1. Layers. How do the Schein’s layers of culture interact during times of transformation? How do they effect the structure?
Q2. Archetypes. Can you confirm any of Handy’s 4 archetypes in organizations you’ve seen? Are they at times at cross purposes? Which archetype maps to the modern silo?
Q3. Network. The network model has proven well-suited to learning and adaptation. Is it necessarily the path for the 21st century organization? Does it model structure, or flow?
Q4. Scale. Does scale necessitate the Role/Function model, or is there another approach?
I hope you will join us Monday, August 15, from 9-10pm ET, as we discuss the Dilemma of Culture Change. Just sign onto Twitter at the appointed time, and use hashtag #orgdna in your tweets to join in the conversation. We recommend a Twitter streaming app, like Tweetdeck.
The #orgdna community is hosting a monthly Twitter Chat on topics in OD, using a quarterly topic “series ” format to build on core ideas in-depth. For 1Q16 we looked at challenges of Transformation. 2Q16 took us into System Thinking to help us understand models like the age-old silo. Now, for 3Q16, we move to a deep dive on Structure and Flow in organization design.
JULY 2016. Most organization designers have hierarchy deeply burned-in to their mental models, so much so that anything else simply seems foreign and non-viable. Progressive thinkers challenge those older models, helping structured thinking give way to org paradigms that are more akin to notions of flow, adaptation, and movable borders. The concept of networked structures comes into view. And things start to get interesting.
Jon Husband is a well-known leader in the global conversation of networked organizations. His concept of wirearchy dates back to the late 1990’s, when the internet was young. It provides a powerful challenge to our thinking at the outset. Can people or leaders organize themselves to do useful work if they abandon structure in favor of simple connections? Or can the structures co-exist?
Let’s find out. Our chat for MON 7/18 9 p.m. ET sets out to explore Wirearchy, and it’s implications. We have invited Jon Husband himself to join us, and we look forward to the exchange. Here’s our high-level discussion outline, with questions actually surfaced in bold:
Q1. Wirearchy defined. Does a network design in itself foster collaboration? Why?
Q2. Can structured vs. network approaches co-exist?
Q3. What factors influence success/adoption of Wirearchy or principles like it?
Q4. Do complex problems or relationships fare well w/ Wirearchy? Does complexity play a role in this?
Q5. What are entry points for Wirearchy to take hold? How can understanding spread?
We hope you will join us. We’ll gather in the #orgdna “lobby” (virtual, of course) a few minutes ahead for some brief introductions, and as always, we’ll see where the conversation takes us. Send your messages via Twitter including the hashtag #orgdna; we recommend a streaming tool like Tweet Deck, to see consecutive comments as they flow in.
Looking forward to this. Stay tuned for more on structure and flow for 3Q16. We’ll see you online !!
In our monthly #orgdna chat, we’ve been discussing the future of the 21st century organization. Some have begun to rethink what is possible. Some have argued, as I have, that leaders should orchestrate their organizations rather than trying to control them, embracing more collaborative models for getting things done. Why?
In short, dynamic models account for the need for organizations to respond to change. Adaptability is a requirement. And resources (e.g., information, people, funding) must be allowed to flow across department/functional boundaries when and where they are needed.
Sadly, silos remain predominant. It’s what everybody is used to. It’s the 100-year-old factory model still being held up as the handbook for modern business. Think about any bureaucratic organization you’ve encountered. They are built in silos that sub-optimize elements at the expense of the whole. They embrace standards, at the expense of change. And perhaps worst, they are virtually programmed to survive.
The good news: there are some alternative ideas and models in play that set out to change the rules, topics that are worth a deeper dive. So let’s have a look.
First, lets revisit our path:
In April, we looked at system thinking (link) as a means to model the structure and flow of the typical silo-based organization, to identify bottlenecks and counter-productive motivators.
In May, we deconstructed the silo (link), looking at specific reinforcing flows that create problematic influences, beyond our best intentions.
Now, in June, it’s time to look at silo improvements, exploring alternatives to challenges and gaps we’ve identified.
Let’s start with a picture to get us thinking, a visual prompt for ideas that can be complex and abstract when left to words.
Here’s an excellent image offered by a regular #orgdna contributor, Valdis Krebs. The concept of Wirearchy (more) was first coined by Jon Husband in 1999. It is a useful model to explore the alternatives to the organizational silo:
With reflection on this picture, we can resume our Q&A, a dialog on silo factors and alternatives, informed by the Wierarchy idea and fueled by system thinking. Let’s consider ways for:
Q1. Restoring Critical Feedback. Adaptation depends on a critical feedback loop, and in silo’d orgs this is often blocked. What new mechanisms could allow feedback to flow across and within silos?
Q2. Freeing/Reallocating Critical Resources. We’ve all seen hoarding of financial and human resources within silos produce a negative outcome. What can be done to prevent or discourage this?
Q3. Solving Fragility for Resilience. We’ve learned silos that hone deep expertise are fragile or obsolete when demands change. 21stC forces demand adaptability; organizations are seeing shifts in their markets and technology base; operating units must learn to function under new rules. This can be the most daunting kind of change of all. How do we foster adapability and a new resilience?
Q4. Optimizing for the Whole. The classic negative silo-driven outcome is optimization at the department or component level, while hurting the larger organization. What is needed to circumvent this self-defeating path?
As we discuss alternatives, let’s continue to use system thinking as a guide. What forces are at work? What controls are increasing, decreasing, or blocking the flow of critical resources? How might these be influenced?
The #orgdna community meets monthly on organizational learning and leadership, typically 3rd MONDAYs at 10 pm ET. Simply sign on to Twitter at that time, and use the hashtag #orgdna to follow the conversation. If you can’t attend, the transcript will be captured in PDF form and linked in a comment to this framing blog post. Prior transcripts are available in a similar fashion, as comments on the respective monthly post.
It’s always a lively exchange. All are welcome. We hope to see you there.
Every organization is a mish-mash of people. From my experience, most are working very hard but still struggling to get things done. Good leaders know there are myriad forces at work, ranging from culture to incentives to policy and process, all of it strung together by the organization’s structure, the infamous org chart. Unpacking this complexity to address problems can be daunting. But there’s some hope. I believe the tools of System Thinking, popularized by Peter Senge and Donella Meadows, can help us visualize the vital flow of resources and the forces that shape them.
The classic structural curse of most large modern organizations is, of course, the functional silo. So often these common structures bring us face to face with gridlock and productivity issues. They are the essence of bureaucracy. We need to understand why.
System Thinking can help us unpack the forces that create/feed the organizational silo, with simple tools to help us understand what is causing and perpetuating them.
With some pictures, foot notes, and conversation, we might even discover pathways to alternative models.
What exactly is System Thinking? We started unpacking this last month. To recap, let me share a few simple systems. Picture water flowing in and out of a bathtub, influenced by the spigot and drain positions. Or imagine money flowing in and out (mostly out!) of your checking account, driven by bills, purchases, interest rates, etc. While these are very basic systems, they are intuitive, helping us visualize flows we process subconciously in our day to day. They are simple metaphors to get us into a System Thinking frame of mind. The rest unfolds quickly:
System Thinking, in a nutshell, is a way to show the forces and flows that are influencing how systems work.
You’ve seen impromptu examples on white boards in every company. Often they’re pictures of how work is or should be getting done. The best ones can help us understand structural issues in our approach, helping us find ways to fix them.
Organizations are systems too. Resources flow in, through, and around the various structures and substructures like departments. Whether those resources flow or don’t flow is significant. These are factors that can determine what works and what doesn’t work in a given company. In fact, I will argue that the organizational silo is a product of good ideas (like specialization and quality control) gone too far. It’s worth a deep dive. We often engage in ritual attacks of org silos, but we rarely spare the time to understand why we have silos in the first place. What’s worse, there’s no real focus on why our silos are so hard to break through, or, importantly, what we can do about them.
This diagram is an imperfect first cut at some of the flows impacting, feeding, and sometimes fortifying the silo’d functional organization.
Key forces at work in the organizational silo, through a System Thinking lens. Discussion at #orgdna. Content (c) 2016 Chris Jones. Reuse with permission.
Let’s use our scheduled monthly #orgdna chat to attack this. We’re on tap for MON 5/16 at 10 p.m. ET. We’ll take 60-90 minutes to discuss these forces and others. We will challenge the picture and it’s implications using the following discussion outline:
Q1. Discuss the reinforcing flow of reducing variance to drive improvement. Does it cause silos to form & harden?
Q2. Discuss feedback constraints. In the name of focus and specialization, how can this hurt adaptability?
Q3. Discuss communication constraints. How does this impact calcification and reduced resilience?
Q4. Can a manager takes steps that could allow quality & specialization but avoid silo formation?
Q5. What’s missing in the diagram?
I hope you will join us. Our #orgdna conversations are always lively. This one promises no less. We’ll start a little early if folks are around. Just sign on with Twitter with an app like TweetDeck, and follow hashtag #orgdna. Include it in your tweets, and join the conversation.
As we’ve covered here and elsewhere, the mental models we hold of the organization help to shape our thinking, if not our behaviors. Models are deeply woven with the culture of our workplace, not to mention the personal mindset we bring to work. Models tell us what works, and who we are. As an organization, do we value open communication, or adhere to strict communication conduits up/down the chain? Is it ok to try and fail, or must we play it safe? Are we expansion/growth oriented, or defensive? Our mental images shape what we think about our organization, and fundamentally shape our view of our place in it. In short, they define the workplace as a container.
But what about the critical flow of resources and information inside that container? Are there models to help us understand how and why things happen internally?
The short answer, of course, is yes.
System Thinking offers numerous models that describe how critical resources flow in, out and through the workplace. Resources such as power, influence and rewards .. not to mention information itself .. move through organizations in interesting and important ways.
System Thinking, like Complexity Thinking, is a new way to look at how things work. It’s a move away from simplified, piece-meal, cause-and-effect models where one solution fixes one problem. Most systems are inherently complex. So work in the complexity space looks at a much broader set of interactions that are inevitably in play: environmental variables, resource constraints, inter-dependencies, feedback loops, and the very important impact of delayed feedback. Factors like these are usually left out of reductionist models, where problems happen in a hypothetical vacuum. Intuitively, a complex systems view can move us closer to reality than simplistic formulaic constructs.
At #orgdna for 2Q16 (April-May-June), in our monthly 90-minute Twitter Chat, we are going to tackle Systems Thinking. As we do, we will start to see why some organizations thrive while others fail, often while having similar structure, resources, and leadership methods.
To get started, let’s tee up a few of Systems Thinking’s foundational elements, taken from Meadows and other readings. This will give us a toolkit for subsequent #orgdna chats.
Q1. Key #systemthinking concepts include stocks, flows, and feedback loops; how can these improve our understanding of the org?
Q2. Helpful #systemthinking metaphors: (a.) bathtub (b.) checking account (c.) thermostat. Which are most useful in #orgdev?
Q3. Let’s explore #systemthinking archetypes for orgs: (a.) escalation (b.) tragedy of the commons (c.) diminishing returns. Where to focus?
Q4. Can we isolate (a.) element inventory (b.) relationships or (c.) purpose/function as a primary #orgdev focus? #systemthinking
Q5. What are limitations/challenges for #systemthinking in the practice of #21stcorg and #orgdev in general?
I hope you will join us MON 4/18 at 10pm ET, as we take on these important and exciting topics. Much to learn, and much to discuss.
For the best, most interactive experience, log-on with Twitter using TweetDeck or a similar app, and follow hashtag #orgdna. We’ll see you online!
Most of us have been part of transformational change at some point in our careers. Sometimes we were part of the change, and sometimes it happened to us. But no matter the scenario, one thing is clear: high-stakes change can be traumatic and painful.
The back story of course is rooted deeply in human nature, where major change is in conflict with our instinctual goals of survival.
Reference Maslow or Kotter, and you’ll see the same answer: people don’t like change. Large groups of people .. like any modern organization .. will fight you to the death to prevent it.
21st century factors emphasize new dynamics, of course. We must be more fluid in our processes, nimble in our reaction to the market, more open when it comes to new ideas that don’t line up with our own. Change is an every day thing. Major change will come at us more often.
What’s a leader to do?
Let’s discuss some of the major factors that contribute to lasting transformative change.
Q1. Transformation often elicts fear of survival. How should this be addressed?
Q2. Can high-order needs like belonging sustain engagement when lower-level needs like security are threatened?
Q3. Pace of change is both enemy and ally. What dynamics shed light on the optimal target momentum?
Q4. What anchors are most effective when it comes to solidifying gains?
Q5. Can leaders ensure change will last, or is out of their control?
We hope you’ll join us MON 3/28 at 10pm EDT, as we take on these interesting and important topics. As always, we plan for a lively conversation. See you there!
While the literature on leadership is both broad and deep, the special requirements of transformational change raise the bar. As the 2nd of three entries in our series on Transformation, we wanted to build on a few of the takeaways (transcript) from our January series kick-off (framing). We introduced the fundamentals, with many references to the role of leaders.
Typical business case studies include merger & acquisitions, downsizings, and adopting of new products or services. But on broader public and political scales, these demands are evident as well. Both Canadian and U.S. elections have demonstrated what traits are demanded from leaders, with evaluations being rendered in the form of popular elections.
I’ve found with transformational change it isn’t enough simply to listen or engage:
Beyond familiar keywords are significant interpersonal and motivational challenges that are daunting for anyone under pressure. Providing strong leadership during high stakes change is profoundly difficult.
So what are the traits or characteristics we’d want to see? How will we know a transformational leader when we see one?
Here are a few questions designed to explore this critical, if not timely, topic.
Q1. How does a leader’s integrity and character enable or block transformation?
Q2. Building trust is crucial in any relationship; why is it so much more important during times of change?
Q3. Letting go of control requires trust in team and enough humility to let go; is this possible when all eyes (BOD, Wall St., voters) are watching? How?
Q4. Being adaptable often loses out to consistency in the calculus of profits and Wall St. and social platforms. How do risk taking (in the form of flexibility) enable transformation?
Q5. Last time, we discussed ‘owning the end state;’ clear accountability is critical and often shared in successful organizations; how can a leader keep this in focus?
We hope you’ll join the conversation. We meet every 3rd Monday from 10-11 p.m. ET, though we often start early and finish late to accommodate time zones. We use hashtag #orgdna, but will often tap related tags when we’re discussing relevant topics, e.g., #leadership (this month!), #orgchange, #leadchange and #workforce.
Looking forward to what’s almost always a lively conversation!
Everybody knows. The only constant in today’s world .. and in today’s organization .. is change. More and more, however, it is transformative change. Not the gradual, barely visible, frog-in-boiling-water variety. It’s gut-wrenching change, change that that leaves you in a completely different place than when you began.
Like the farm house carried from Kansas to Oz, transformation is about a fundamentally new perspective.
Transformation is the stuff of paradigm shifts.
Organizations are complex, highly integrated things, and they’re generally quite strong when it comes to survival. But that strength makes them resistant to new rules. So transformation is always difficult .. whether the mission is to restructure the workforce, enter new markets, redefine a brand, or successfully merge existing companies.
What does transformation require? Each of the above examples begs the question. Fundamentally, at the highest level, there must be people who are focused and committed to getting the hard work of change done, in spite of predictable .. and quite logical .. reservations. So we need to unpack the necessary drivers. What are the motivators? What must leaders do?
We’ve used the metaphor of building blocks in the past to take apart complex topics, so let’s use it here. What are the building blocks of Transformation?
Q1. Open & Pervasive Communication. How much is enough?
Q2. Leaders Who Care. When does supervision transition to coaching and/or serving as mentor?
Q3. Trust in Those Leaders. Can we know when it’s safe?
Q4. Owning the End State. Is it possible for an entire organization to find common ground?
Q5. Freedom to Take Risks. So often, risk in business is against the grain. How do achieve something that is so often preached against?
Q6. Willingness to Learn. How does an entire organization learn?
Q7. Time. Do we have the necessary patience?
Please plan to jump in. We’re still finalizing the frame, and we’d love your input.
Also, we’ll plan to post additional Transformation-related topics and sources here, as a reference point, to energize & further inform our discussions:
For 2016, the #orgdna community is launching a quarterly theme framework, so that 3 successive chats can be used to build perspectives in one specific area of organizational dynamics. We have added a new #orgdna agenda page as the preliminary guideline for the year .. think of it as our editorial calendar .. but expect it to change, as we learn more together.
We hope you will join the conversation every 3rd Monday at 10pm ET, 7pm PT. Simply use the #orgdna hashtag to connect with participants, inquire on the topic, or participate in the chat itself at the appointed hour. It’s always a lively exchange. We hope you will join us!
Those who champion change and innovation know that open dialog is essential to spawn new thinking, deeper insights, and stakeholder buy-in. Dialog is often the spark that creates the energy needed to make things happen.
What about dialog at the edge?
By this, I’m thinking about discussions that take people and teams out of their comfort zones, into areas that aren’t traditionally aligned with their usual subject matter. Of course, we could hang this thought on the peg of “getting outside the box” and move on. But I think there’s more to it. I believe thinking at the edge unlocks creativity in the organization, the place from which true change can emerge.
A common problem of group conversations among like-minded thinkers is group-think. Everyone is biased toward agreement. Comfort is derived for sameness. Change never gets a chance. More cutting edge facilitators take those same thinkers and collaborators into less familiar waters. It might be a conversation based on improv. Or a field trip to unusual places. Anything to force a change of thinking, to bring new insights to significant problems.
Let’s take a look at some basic ideas of how edge thinking might work in practice, and explore both challenges and enablers of creativity in the modern organization:
Q1. Edge Thinking. Are there clear connections between creativity and thinking at the edge?
Q2. Boundary Keeping. Some say facilitation of boundary crossing adds value. Do we need traffic cops? Will edge explorers listen?
Q3. Trust. What role does trust play in orgs, as creatives seek to take risks?
Q4. Digression, or No? Many struggle with edge dialog’s many perceived rabbit trails. How do we know when to follow a thread?
Q5. ROI of Edges. It is difficult to stray from the comfortable. Can we quantify value when creative solutions are defining new baselines?
Q6. Design Thinking. Does it thrive on edges? How so?
Bring your ideas on creativity and edges, and we’ll work them in. When we’re in the zone, which is often of late, our discussion evolves with group input.
The #orgdna community meets every 3rd Monday from 9:30 to 11:00pm ET. We discuss challenges of leading and learning in the 21st century organization. We promise a lively dialog and a place to expand both your thinking, and your thinking network.
Let’s face it. People are hard to influence. We are complex creatures, difficult to predict and downright impossible to control.
Large groups of such people only serve to compound things. Insightful leaders know this, or at least sense the immensity of the challenge. It can take years to achieve significant organizational change, if it ever happens.
New on this front is the topic of social complexity. It’s an appreciation for the many variables in play that hi-jack simple “cause and effect” strategies. As an example, say we decide to give a cash bonus to everyone who behaves in a certain way. Some will play. Many will not. But leaders will often rehash the carrot (or stick) strategy in efforts to change the organization’s behavior.
Eventually leaders tire or the bonus money runs out, and they move on to other battles. Or other organizations.
True change in an organization requires a deep appreciation of the complexity dynamic. We must setaside cause and effect thinking, to instead look at what can be accomplished when we view the organization as a network of social connections, people interacting, seeking to be accepted, seeking to learn and to grow, often in spite of the odds. Let’s attack the important topic of leadership in the context of culture change from a fresh angle. We’ll take the complexity view, and see what we uncover.
We teed this up initially 10/19, but let’s keep the focus here, as we dig deeper. Our chat on MON 10/26 from 9:30-11pm ET will use this frame:
Q1. Connections. Does thinking of a #21cOrg as a network of social interactions help us understand the #complexity forces at work?
Q2. Environment. How do initial conditions in the #workplace influence the opportunity for #orgchange to take hold?
Q3. Fundamental Rules. Can we identify a few specific, simple groundrules that leaders can embrace to #leadchange?
Q4. Edges. Does change at the edge provide new thinking on how leaders might look at #21cOrg change strategies?
I find culture change to be both fascinating, and in the right conditions, possible. No doubt it is a difficult journey. But leaders must understand people and social dynamics to drive change.
Carrots and sticks? Leave them for building snowmen.
The #orgdna community generally meets every 3rd MON 9:30-11pm ET. We use the #orgdna hashtag to compare notes and ideas, and we’ll publish a transcript right here on this post afterwards. Join the conversation. It’s a lively crowd, perched on a corner of the internet that’s prone to providing insights .. a great place to learn about learning.
Anyone seeking to change an organization has known the pitfalls of trying to control behavior and motivation. Setting goals and expectations is not so hard. One-off wins tied to an event or a compelling speech can move the needle. But execution over the long-term .. including any lasting, sustainable change in thinking .. is another matter.
Ask Lou Gerstner, the man who moved IBM from hardware to services in the 1990’s, who said:
Culture is not just one aspect of the game, it IS the game.
I’ve always seen this as a fundamental breakthrough, a wake-up call for change the modern organization. Yet leaders will routinely, if not obsessively, plod through short-term ideas for long-term results, without ever seeing the fallacy. What’s missing is an understanding of how people in groups behave, and the implications that complexity has on an organization.
I won’t try to unpack all that here. Frankly, it’s enough to fill a book (or two), and the subject of some in-depth posts. But for the sake of discussion, let’s establish a premise: people in organizations are driven more by a need for belonging and conformity with group aspirations, and less by draconian measures to direct, incentivize or otherwise control it’s members. In this light, culture can be defined (if loosely) as a set of groundrules for survival, based on what has worked in the past. New leaders and programs come and go. But the memory of groups runs long and deep.
Try changing the minds of an organization on how things work. Ask Lou Gerstner.
For our #orgdna chat on MON 9/21/15 from 9:30 to 11:00pm ET, let’s tee up the conversation like this:
Q1. If we can’t control behavior or results, what CAN we influence? Does environment play a key role?
Q2. Why do organic ways of thinking (forests, ecosystems, viruses) provide rich metaphors for understanding people in groups, and org culture in general?
Q3. What can leaders try to do in the near-term to impact the long-term?
Q4. Can a culture be changed?
The #cdna community of thinkers became the #orgdna community last month, to better describe and focus our dialog. I think we’re off to a great start. Evidence? When one chat among a few of us creates enough ideas for 2-3 more chats, imagine what can happen if we keep going, learning as we go, even as we expand and diversify our group?
Please join us. The conversation gets more lively with more ideas in play. And lord knows we enjoy a lively conversation.
For people to connect, they need a space to come together. It must be a distinct place, familiar to those who gather there and welcoming to visitors who may have the chance to join. Visualizing such places in the world of brick and mortar is not difficult. The corporate conference room. The town square. The coffee shop. The water cooler.
In the context of internet spaces, we must rely a bit on our imagination to craft that common space. We might use blog sites like this one on wordpress .. which we refer to as our “framing site” .. to post our ideas and frame problems to be solved.
Twitter is where we talk it out. And that demands a versatile hashtag.
The #cdna community, with this site as it’s home base, is finalizing a new hashtag for the next 3-years of conversation. Why 3 years? It makes the decision important enough to invest some time, and transient enough to allow for mistakes. On the internet, of course, nothing is permanent. Our current tag “#cdna” is 3 years old this month. As discussed last month, it’s time for a change, a new hashtag that’s more intutive in describing what we’re about. But in spite of some ambiguity, something manages to bring us back each month, bridging conversations with insight and energy, going beyond simple social media aquaintance.
Part of the equation is personal relationships, no doubt.
But another part is harder to define, because it is more capability or capacity than a tangible action. It is a breeding ground for ideas.
We might to choose to call it possibility. It’s what happens when thinkers come together, bringing a small but willing supply of insight, energy and a little focus.
To date, #cdna dialog has been about organizations at large, including how they seek to tackle change, and how they contemplate learning. It may seem a broad set of brushes, but we’ve used the rich palette of our experience to help us paint (re-paint, and paint anew) the complex problems and possible solutions that face leaders of all industries, spanning for-profit and non-profits alike, taking on the large and the small, the global and the local. For complexity theorists, a strong thread of social complexity is at work here.
Bruce and Alice said it well earlier this week, helping me define the kind of community we are talking about:
@4KM@sourcePOV i’m all for spicy dialogue, shared learning, and ideas-to-action. Well-connected, lightly constrained networks.
On Monday, 8/24, at 9:30 p.m. we will bid adieu to #cdna the hashtag, and finalize our go forward nom du chat from a small list of alternative finalists:
Q0. Which hashtag best represents #cdna interests for the next 3 years? #orgchange (or #orgchg) #orgdna #futureorg (or #futrorg) #21cOrg #nextorg (we’ll accept these and other nominations from the virtual twitter floor, but these have provided the most traction so far) ..
Care to vote on this? Try this poll, courtesy Poll Daddy:
With new hashtag in use, we’ll embark immediately on our next conversation: the notion of “Cultural Imperative” using the following frame:
Q1. If “Cultural Imperative” is a firm conviction that an org must have and embrace a healthy one, where do we look for it? #culture
Q2. How do we define culture beyond a collection or roll-up of behaviors? #strategy
Q3. What can happen to organizations when culture is ignored? #leadchange
Q3. Can leaders improve and/or shape their organizational culture, and if so, how? #leadership
Note the crossover tags listed. These may prove important in the conversation, as we seek to further contextualize our ideas and their impacts in broader, related domains.
Ok. Hashtag change is ambitious. Brands are rarely if ever able to pivot and survive. Can an online community pull it off? Let’s give it a go. We will continue to meet each 3rd or 4th Monday of the month at or around 9:30pm ET, to afford our west coast members a chance to get home at 6:30pm PT. We’re still trying to solve for the global chat equation. Stay tuned on that one.
For now, we’ll look for you Monday .. let us know your hashtag preferences !!
I had a fascinating exchange Saturday morning with Panteli Tritchew and Ken Gordon, sparked by a response from Mike Itzius. It was a spontaneous twitter chat (sometimes called ‘async’) that sparks from a tweet or two, aided by twitter-enabled phones with alerts on audible.
We brainstormed a few threads that run through the modern organization. Even in our short dialog, it was clear: there are so many interrelated threads, it can be hard to know where to start. That’s been a challenge for #cdna too, as it’s long been for leaders.
Where does change in an organization begin?
Since mid-2012, a group of us have chatted on these topics under the concise but obscure #cdna hashtag. The tag was short and sweet and it served us well. But with conflicting use now among genetic scientists and stock market traders, we need a new moniker.
In our impromptu Saturday chat, we touched on organization development (“OD”), change in general, and the various aspects of learning that weave in and out of these sometimes academic topics.
We didn’t mention, but have in the past, culture, the forces of social complexity, knowledge management (“KM”) and of course, the overarching umbrella of leadership. Those topics often get woven into our chats. Together, they are the fabric (resilient or otherwise) of the 21st century organization.
Add all that up and it’s one whopping hashtag.
But we must find a new one. A hashtag to focus the conversation must foster freedom and independence of new ideas. We can tap other tags (and their stakeholders!) as specific topics afford. I’ve found #orgchange #orglearn and #orgdev all have links back to individuals or corporate initiatives, and some great content. Tags like #leadership and #change need no introduction. We just need a twitter place to call our own.
What do you think? Here are some Q’s to help us sort it out:
Q1. Org Change – the action or the destination?
Q2. Org Leader – the critical catalysts?
Q3. Org Development – the practice and the mission?
Q4. Org Learning – the capacity .. & the missing link?
Q5. Org Complexity – the game changer (if we explain it?)
Q6. Org Culture – the ultimate enabler?
I hope you can join us MON 7/20 at 9:30p ET, 6:30p PT. We’ll take on each thread one by one, to see what kind of magic we might weave. By the end of the chat, we should have clarity on our new hashtag. Until then, we’re still #cdna ..
Critical Thinking: Deeper in the Flow | cc3 ncu ar 2014 Amberwood Media Group
In the rapid stream of ideas rushing past us each day, there is scant time or energy to capture and distill them all.
The current runs fast.
Sometimes we’re able to break free of the digital frenzy of information, able (if only briefly) to pull against the current of our social media stream to reflect in deeper waters. Once there, though, are we ready? Do we still have the skills to discern real events from fiction? Opinion from fact? Symptoms from causes? What of the core skills required for critical thinking to take hold, and what are their sources?
This is the line of questioning we’ll bring into focus this summer, and I think we might be best served looking at these matters across a time horizon: What were traditional sources? Where do these skills come from today? And where will we get them in the future?
We’ll start with a look back, to traditional sources. Certainly public education and higher education provide fertile ground. Do we go all the way back to classic influences, like Aristotle or Socrates? From my not so long ago memory of grade school days, forms of the Socratic inquiry (marked by it’s bedeviling “..and why is THAT?”) have remained alive and well on elementary playgrounds. But to what degree does classic inquiry still infuse the learning horizon? To what desgree does it need to? Let’s find out.
Q1. What role did the early greek classics play in establishing critical thinking?
Q2. How central have the liberal arts been in teaching critical thinking at the college level, and in which domains?
Q3. Has public education attempted to introduce critical thinking in primary, and with what success?
Q4. Let’s establish a common thread: how did past learners become comfortable with ambiguity?
I look forward to an interesting conversation. This current is likely to run particularly fast. I’ll be sure to bring extra paddles.
I was recently inspired by a tweet from KQED in N. California under the brand “Mind Shift” .. and my re-tweet is shown below. Not ironically, the visual of the various aspects listed caught my attention. Many of the elements shown hail from the realm of design thinking or critical thinking. Virtually all of them are worth some reflection.
As we think about the implications, let’s focus on 4 specific examples of content triggers that seem to be in contrast with traditional education/learning norms. Perhaps we might derive some insights.
Q1. Brevity – in stark contrast with textbooks and 100-slide PowerPoints; can we be more succinct?
Q2. Controversy – it’s out of place in an orderly classroom, but don’t our best teachers challenge our thinking?
Q3. Contrast – a strong visual impact can garnish attention, at least for a short while; but what about contrasting ideas?
Q4. Emotion/Story. A great story is packed with emotional content and triggers. Can more stories drive deeper learning?
Much is changing in education and our awareness of how we learn. Is there some new thinking in this diagram. Let’s mull these points in our next #cdna.
Tuck in the little ones, and top off your beverage of choice.
We’re hoping to start MON 5.18 at 10pm.
When we chat with co-workers and friends, it’s no suprise that different backgrounds among those in the group can enrich the conversation, introducing a depth that is difficult when everyone speaks from the same perspective. This is the notion of diversity in social interaction. It’s the case against echo chambers and group think.
But I think we should also ask: How deep does this go, and what are the forces at work?
Thanks to Jamie Billingham for teeing up 3 diverse perspectives on this:
Ev Williams (@ev of Twitter fame, now CEO of Medium) talks on the importance of ‘identity (or cultural, or gender) diversity’ to drive healthy, balanced discourse within a company [read more]
Scott E Page (a professor at U.Mich with expertise in emerging field of complexity) talks about the academic basis for diverse thinking [read more]
Jamie (a fellow #cdna collaborator, @jamiebillingham) offers the alternative of cognitive diversity, expanding on the others with an eye toward the implications [read more]
Add it all up, and there’s a strong case for all aspects of diversity in our organizations, as it shapes our collective mindset and influences our culture. The need may be most acute when it comes to deeper, more analytical thinking in groups.
At one level, it’s intuitive. People thinking differently generates more ideas.
To me, what’s NOT as intuitive, especially in the critical thinking context, is the importance of establishing such diversity in our organizations and teams, and the difficulty of sustaining it. Among collaborators, the forces of commonality create a comfort zone that often trumps diversity. Sameness is simply easier to manage. What are some of the factors that can make ‘nuturing more difference’ easier? Let’s have a look:
Q1. Types of Diversity. Why do sociology and psychology portray diversity differently? Which view is more common?
Q2. Recognizing Difference. We often work alongside others like ourselves. Do our shared filters and behaviors mask diverse views? What is the leader’s role?
Q3. Paradigm Blindness. Kuhn wrote we often can’t see past our own professional or world views. Does embracing diversity change this?
Q4. Managing Diversity. What are the most difficult challenges to overcome?
Q5. Culture. When and how does culture enter in?
Q6. Are there more Frames of Reference? We’ve focused so far on two major views: sociology and psychology; are there more?
As input to Q6 and to fuel a deeper dive on how we think and how we filter, consider the following graphic from The DNA of Collaboration, Chapter 3.
Shifting our Frames of Reference. Disciplines that influence cognitive diversity, based on different paradigms of how things work, how problems are organized, and where we focus.
Let’s discuss in our next #cdna chat, Monday 4/20/15, at 10pm ET.
Most every 3rd Monday evening a group of collaborators comes together at hashtag #cdna for a conversation on the dynamics and potential of critical thinking. Join us. We’d love your input.
When we talk about change it’s often in abstract terms. But painting in broad strokes can work against us.
We may forge blindly ahead, embracing soothing generalities that hide (for a time) the challenges and hard work that lie on the path. Or, conversely, we may falter out of the gate, overwhelmed by the complexities both real and imagined, soon abandonning the work to braver souls with more time, money and resources.
In our urgency to divine the inner secrets of change, our thinking tends to the extremes. We land in places that are either too simplistic or too complex.
Is there no middle ground? How can we hope to influence change?
I believe the journey for achieving lasting change requires an honest and objective review of our potential (as both individuals and groups) to be effective change agents. I’m also increasingly convinced we should adopt a “walk before you run” model.
When we talk about creating environments for change, have we considered our potential reach?
We all have unique talents and perspectives. We wouldn’t be talking about change so vigorously without some sort of inner energy that fuels our aspirations to achieve better things. In the diagram I’ve shown several factors that I think are worth considering as we explore this topic. How can we better define these factors, to reduce getting lost in abstract, conceptual debates? Reflect on:
Inner Circle. Friends, family, and colleagues. Truly our core base of support, but not a group that can scale.
Local Impact. Those we can see, get to know, and influence directly.
Global Impact. Those we can’t see and won’t get to know .. a group which can prove daunting to influence.
Reach. The degree (or scale) to which we can exercise influence, considerably enhanced by social media.
As we come together for #cdna chat on MON FEB 16 at 9pm ET, using #reach and #socialchange hashtags, let’s take apart the discussion of “reach” as a factor in social and organizational change. Our answers may help us understand whether we’re serving to empower or to contrain our chances for driving change. Here are several questions to consider:
Q1. As an individual, what determines our personal influence and reach?
Q2. As a member of a group or community, what factors extend our #influence and what factors hurt us?
Q3. What are the unique qualifications for leaders in this space? #influence #leadership
Q4. What factors might serve as a ‘tipping point’ for broader or global change adoption?
Q5. What concrete steps should we embrace early on to expand (or optimize) our ability to reach others?
Props to Scott Smith (aka @d_scott) for his guest post and moderation last month on “Spheres of Influence” .. one of his ideas (and Q’s!) spawned today’s line of thinking.
The #cdna community meets every 3rd MONDAY of the month to talk about the possibilities of change. Please join us for the conversation. We are actively seeking guest topic framers and guest moderators. Let me know if you have interest.
In September 2014, we launched a comprehensive discussion of social and organizational change horizons. We tapped insights from Margaret Wheatley, framed here: Wheatley on Social Innovation: Do We Regroup? Our general takeaway was that social change inside organizations and out remains incredibly difficult. We agreed there are many in-depth discussions ahead to unpack it all. And we shared an overarching question: How might we best make progress?
Here are the discussion threads we surfaced to guide our chats in 2015.As you have time, review these topics, and tweet out about those you find the most interesting, useful and relevant in the near term. We’ll pick up and extend the conversation in our monthly Twitter exchanges.
Our next #cdna chat is scheduled for Monday FEB 16 at 9 p.m. ET.
Q1. SOCIAL CHANGE vs. INNOVATION
a. Gap perception: grappling with ‘what needs to happen’ vs. ‘what’s been achieved’ (Tony)
b. Innovating within our sphere of influence. (Scott). We discussed this in some detail during our January 2015 chat, with this frame, and the transcript here; thanks to Scott Smith for teeing this up and for being our guest moderator. What more can we learn from this discussion?
c. Does the conversation take us toward Asimov’s ‘Psychohistory’? (Scott)
d. Change v. innovation: are both like ‘deviance’ .. in the end, subjective? relative? (Kim)
d. Planning for change around adoption curves (Mike)
e. Does economic pain trump all other motivators? (Jamie)
Q3. CULTURAL FORCES AND TIME DIMENSION
a. Cultural resistance: our brains’ firmware seems programmed to hesitate (Scott)
b. Prescriptive behavior (Redge); market imperatives taken to be givens (Paul)
c. The function of speed vs. perceived value, and challenge of normalizing (Christy)
d. Wheatley: we are not in charge of time arc of change, or its scope, reach or uptake (Kim)
Q4. CHANGE DRIVERS
a. Visionary leadership (Tony), and a capacity to see a different world (Paul)
b. Case studies for social change: IBM/Gerstner, Apple/Jobs, GE/Welch (Chris, Redge)
c. Modeling change from a place of integrity (David)
d. Empowered individuals as means to disrupt cliques (David)
Click on the hyperlinked author to see the original tweet, or check out the cdna 9/15 transcript to see the conversation. Thanks as always for the investment of time, insights and positive energy. We always learn something.
Most of us can name our role models, including, if not especially, our favorite visionary thinkers. Their ideas resonate. They speak, and it all makes sense. So when Margaret Wheatley shared her doubts on our ability to influence social change and social innovation on a large scale, it was more than a wake-up call for me. It was more like a bucket of ice water.
Sure, it makes sense to hedge on our boldest forecasts. But should we conclude, as Wheatley has done, that there’s no evidence for lasting social change?
Let’s challenge that.
Listen to her 2013 interview or skim the transcript .. posted on i-Open courtesy Betsey Merkel, and shared on Twitter by my friend Bruce Watluck. Wheatley’s concern centers on the ubiquitous psychological resistance to change that she repeatedly encounters in her work. It’s a resistance fueled by powerful cultural forces that feed on self-interest and narcissistic thinking. We can see evidence of this everywhere, of course. We can see it in our ads, as she says, as well as in our sports and in our leaders. It’s a sobering message.
She’s left a door open. Some light still shines through, offering some hope. Wheatley acknowledges three fundamentals that remain in her work and her vision:
Strong relationships based on trust
Deeper thinking in teams, creating “islands of sanity”
A personal practice of reflection
So she hasn’t abandoned efforts to inspire, or to guide deeper meaning. She still talks of embracing and advancing the human spirit. But I’m afraid the elephant is still in the room.
Let’s not retreat on the scale of what’s possible. There’s too much at stake. Education. Healthcare. Energy. It’s a long list. So let’s ask this ..
How long should social innovation take? It’s certainly not overnight. And with extended timeframes, the critical element of resilience .. our ability to sustain visionary leadership .. comes into play. It’s interesting she has written on a parallel theme, perseverance.
From what I’ve read about culture and prevailing paradigms, I think it’s likely that social change would be best measured in decades, at a minimum. The larger the ecosystem, the longer change will take. The more entrenched the social conventions, the longer it will take to unwind them and to develop new ones. A few examples of decade-plus emergent innovation I’ll offer as evidence: the transformation of IBM from hardware to software (10-15 years), the American Revolution (50-60 years), and the global Human Rights movement (100 years plus). Each of these studies in social change took a long time to happen. Each was more fragile and difficult to achieve with scale.
Yet all these examples led to lasting ecosystem change. We can trace evolution from important initial conditions, strong and persistent local catalysts, environments that allowed new rule systems to emerge and to ultimately survive. These are features of a complex social system, one that learns and adapts.
I believe emergent innovation is possible. If I’m right, we’ll have to be patient. We’re wise to start small, and build slowly. Ultimately, as our innovation expands, we’ll have to lead with incredible resolve, operating within and among strongly connected, resilient, and well-aligned communities. And we’ll have to have the long term view.
For our #cdna chat at 8pm ET on MON 9/15, let’s take apart Meg Wheatley’s arguments and my own, to see what we might make of them.
Q1. Is social innovation dead? oversold? not fully baked? or misunderstood?
Q1(b.) [emergent] Are social change and social innovation interchangeable in the context of this frame?
Q2. What are your views on our ability to influence change in social settings (e.g., culture)?
Q3. [emergent] What is your sense of Wheatley’s concerns re: cultural resistance?
Q4. How does the time dimension factor into our chances? Can we accelerate our desired change?
Q5. What are the fundamental drivers in the discussion of social change?
I’ll bring an open mind to this, as always. But so far, I’m holding out for possibility. I have a deep conviction in our ability to make things better. Let’s discuss it.
Roughly once a month, a small but growing group of independent thinkers comes together around hashtag #cdna to unpack social learning and the nuances of intentional collaboration. It seems we always take a little something home. Given time, we may just come up with some new rules ..
Join the conversation using http://tweetchat.com/room/cdna .. simply sign-in with your Twitter account, and authorize the app ..
Thinking in Patterns: It’s not all that hard. But what more can be learned by looking at the relationships between things?
CHARLOTTE, NC. As we continue to examine what we know (and what we don’t!) about 21st-century learning, I’ve recently stumbled back upon a foundational element of our cognitive process: the search for patterns.
As adults (including those parents helping kids with homework!) we might not even call them “patterns”. But look back. The trail is clear ..
Since our school days in math class we traced relationships, from number lines to fractions to geometry and beyond, gaining our first inkling about how our world relates. Positive and negative. Numerator and denominator. Slope and intersect. Sine and Cosine. A bit abstract for some, of course; many were happy to leave it all behind. But have we truly left it behind? In your mind, sneak back into art or music class. The language of patterns literally leapt from THOSE class rooms. So often we were learning about relationships (across a color palette, say, or discerning nuances among different styles, or notes, or textures) .. and ultimately .. it came down to learning how to navigate similarities and differences.
Thinking in patterns lies in stark contrast to rote memorization model, where everything is classified, discrete, and frozen. We can learn that way too, of course. But relying upon a heavily structured, pre-defined taxonomy of knowledge (or brush strokes, or notes on a staff) can get top heavy quickly. And it is, I think, fundamentally convergent and limiting ..
Contrast that with the alternative. There is a flow of options available when we learn through pattern matching. In this learning mode, the flow of insights is often continuous, providing us with a steady supply of raw materials, as options. Our thinking here is expansive and more open ended, as we seek not to classify but to connect, not to name but to relate.
It is easy to label these thinking models ‘left brain’ vs. ‘right brain’ because there has been so much historical debate. The CW then (and sometimes more recently) would hold that left brainers seek to reason and be rational, and right brainers favor imagination and creativity. The debate hasn’t always been friendly. More recent f-MRI scans tell a more holistic story, but the diverse brain functions are still there. I often refer to Iain McGilchrist’s very excellent 2010 RSA piece on the topic as more recent thinking on this. It’s as good a stake in the ground as any I’ve seen, and worth a look.
My most recent personal epiphany (and the one that inspired this post) came from my piano teacher, Natalie. I was complaining about the number of notes she was asking me to play in arpeggios, and my complete inability to memorize all those keys. Her response: “Ah yes, grasshopper” (ok, not in so many words, but I digress) “.. look closer: the interval between the 1st, 3rd and 5th of each chord repeats. It’s a pattern, and if you can learn that ..”
And so I did. My arpeggio playing skills have improved rapidly.
Maybe we can score some more breakthroughs on the topic of “thinking in patterns” .. as we explore the implications. Seems it’s a topic with broad application. Let’s tackle these questions:
Q1. How does thinking in patterns differ from learning by classifying?
Q2. Can we introduce pattern thinking in domains historically given to structure, taxonomies and rules?
Q3. Is the left-brain vs. right-brain debate still relevant?
Q4. Which discipline thrives in teaching patterns? Art? Math? Music? Do English and Science have a chance?
Hope you will join us for #cdna on MON 6/16 8p EDT. We’ll discuss, reflect, and even brainstorm a bit .. in hoping we might learn a few things. Seems we often do!
Turbulent Waters in the Organization. Can we still make headway when our emotions turn to survival? image (c) 2014 Amberwood Media Group
CHARLOTTE, NC. Leadership and organizational learning are hard enough on a good day, when things are calm.
When our surroundings become turbulent the situation can worsen quickly, as we begin facing new obstacles. The rules change. Challenges arrive more rapidly. Problem definitions morph before our eyes. Goals begin to shift in real time. Team members may end up in different roles, and the opportunity to communicate with them may be limited.
Whether its new management, new competitors, or even new regulatory presures, leading in times of change places considerable demands on us (ref: 21st century Kotter; see also: Collaboration DNA). Learning focus can move to the back burner.
Out of fear, do we simply latch onto survival instincts?
Or do we manage to focus, somehow, on the challenges flowing toward us?
Too often, fear consumes us. When we most need our thinking and perception skills, the flood of rapid change can cause paralysis or panic.
I love the metaphor of turbulent water (think flood waters, river rapids, or heavy surf) because the notion of rough water demands attention, skills that favor balance, and a clear ability to react in the moment. In short, turbulent change requires all of our energy. If we apply the metaphor in the organizational learning context, what may leaders take away? Let’s discuss it:
Q1. What are some secrets for change and learning leaders seeking to function in turbulent situations?
Q2. Can an organization still learn when rough waters distract us?
Q3. Are there good arguments to suspend learning when focus shifts to survival?
Q4. As the world grows more connected and accelerated, the rate of flow can only increase; will we ever see smooth sailing again?
I hope you will join us MON May 12th at 8pET using hashtag #cdna. Water metaphors or no, we always have in-depth conversations. Bring an extra paddle, and let’s see where we might go.
BACK SOON. The #orgdna #globalchat is still on hiatus, but we still have our eye on 3rd or 4th Saturdays. The chat runs 2-hrs to accommodate global time zones. Join our dialog on the learning org and the #futureofwork. Stay tuned.
Exploring POSSIBILITY
WATCH FOR OUR POSSIBILITY SERIES: Finding Focus, new insights on Intentional Collaboration
THE DNA OF COLLABORATION – Unlocking the Potential of 21st Century Teams (2012). Why do teams fail? Working to solve problems in a group is hard, much harder than it sounds. This book explores the critical flow of insight in the modern Learning Organization, challenging leaders to rethink the potential of what an empowered, well-balanced team can discover.
I had a fascinating exchange Saturday morning with 
The DNA of Collaboration 