Category Archives: roles

Key Roles for Dialog in the Modern Organization | frame for #orgdna #futureofwork 3/26/18

Across the corporate landscape, our silo-based cultures tend to force dialog along the chain of command. Look at your work emails. Instructions and permission are top-down. Ideas have to move up and down the chain. You see these patterns every day.

What will it take to change the rules? Can ideas and information flow seamlessly across silos?

This is a timely topic for the #futureofwork.  Open communication is critical for shaping change.  Ideas are all around us.  We don’t need to wait for holacratic, flat, or teal frameworks to start having the important discussions that lead to new thinking.

What are some key roles required to spark and sustain cross-functional conversations?  In my book, I introduce 12 collaborative roles (with definitions posted here).

Food for thought.  But there’s much more to the puzzle: how do these roles interact?  Much depends on group size, focus, skill sets and mindsets.  Holding context can be a challenge.  And that’s quite a bit to juggle.  Part of the magic in collaboration is creating visibility to the core elements for success, and keeping that model in view.

Here are some of those factors:

Key Roles for Collaborative Dialog

Exploring 12 Key Roles for Foster Dialog. Sparking and sustaining cross-functional conversations can require many roles. Contributors often play many at once, without realizing it. Adapted from The DNA of Collaboration (2012), Ch. 14, Fig. 20.

 

For our next #orgdna #futureofwork chat, let’s unpack the key roles that can shape better dialog, as we consider:

  • Q: How do Roles like these transform the nature of dialog in the modern organization? What is their unique power, and how do they work together?

Our regulars know a normal #orgdna Twitter chat has 4-6 questions, which often come too fast to process.  We’re going to slow that pace down a bit, as we seek to drive deeper insights, and more critical thinking.

Let’s do this.  Join us for the live chat Monday, 3/26 at 9 pm ET. Additional details for the chat appear below.

It should be a great conversation, about fostering .. better conversations.  I hope you’ll join us.

–  Chris Jones @sourcepov in Charlotte NC

 


 

ABOUT THE GROUP.  Since 2012, a self-selecting band of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. The group continues to evolve, with 20-25 active contributors.

ABOUT THE TWITTER CHAT. On any given month, 5-10 of us come together on Twitter for conversation, which is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna to your tweets, and we’ll start to exchange ideas at the appointed hour. We’re now running 2-hours to accommodate time zones; just join for any part that you’re able.

ABOUT THE TOPIC. Much is being said on “the future of work” and its unfolding dimensions. See Deloitte’s Tom Friedman interview, Use #futureofwork in your tweets for additional cross-over engagement.

ABOUT THE AUTHOR. Chris Jones is a thinker, instigator, and explorer of edges, unpacking the forces inside organizations for over 30 years. Look for more here on the #orgdna blog, on Medium – or for the deepest dive to date, over on Amazon.


Will Roles/Edges shift in post-Hierarchy Orgs? | frame for #orgdna #futureofwork 2/19/18

Our conversation on the Future of Work continues, navigating with a Coggle mind map we starting building last Fall.  For February, we’re picking up with our January discussion on actors and roles (see transcript), infusing a new dynamic, the shifting of boundaries and edges.

To get you thinking, here’s a meta question:

In a post-hiearchy organization, where a flat or networked model drives new kinds of interactions, what will be different?  Must our mindset change on how we work to solve problems?

Let’s discuss via Twitter Monday, 2/19 from 9-11pm, using this outline:

  • Q1. In terms of roles, how should actors (catalysts, creatives, connectors) behave without hierarchy?
  • Q2. How might edges or boundaries appear in practice, post-hierarchy?
  • Q3. Are ‘boundaries’ necessary? Are ‘edges’ a better frame?
  • Q4. How should we think about teams in this brave new world?

Share your thoughts. Just drop us comments on this post, or better still, join us live using hashtag #orgdna; additional details are below.

Our conversations are lively.  I hope you’ll join us.

–  Chris Jones @sourcepov in Charlotte NC

 

ABOUT THE GROUP. Over the last 5 years, a self-selecting band of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. The group continues to evolve, with 20-25 active contributors.

ABOUT THE TWITTER CHAT. On any given month, 5-10 of us come together on Twitter for conversation, which is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna to your tweets, and we’ll start to exchange ideas at the appointed hour. We’re now running 2-hours to accommodate time zones; just join for any part that you’re able.

ABOUT THE TOPIC. Much is being said on “the future of work” and its unfolding dimensions. See Deloitte’s Tom Friedman interview, Use #futureofwork in your tweets for additional cross-over engagement.

ABOUT THE AUTHOR. Chris Jones is a thinker, instigator, and explorer of edges, unpacking the forces inside organizations for over 30 years. Look for more here on the #orgdna blog, on Medium – or for the deepest dive to date, over on Amazon.

 


Actors & Roles: A Deeper Dive | frame for #orgdna #futureofwork 1/15/18

A hearty Happy New Year to you, and thanks for stopping in.  Your timing is good, as we are just now organizing our 2018 agenda.  We’ll continue to use our Coggle diagram as a guide. It’s a topic map we’ve built from prior #orgdna chats, with an infusion of complexity thinking.

For 2018, we’re drilling deeper into the details, for a more pracitical, actionable discussion .. focusing on how the real work gets done.

Let’s use our MON 1/15/18 chat, 9-10:30pm ET, to dive into Stakeholder Factors.  Here’s the preliminary outline, in the form of our chat questions:

  • Q1. Why call them “Actors”? Is it, perhaps, where the action takes place, moving from theory into practice?
  • Q2. Focus on Key Roles: Skills, interests and task demands will vary, but what roles are always essential?
  • Q3. How do Catalysts function? Is this becoming the Leaders primary role?
  • Q4. Why Titles can hurt: Do they sustain calcification?
  • Q5. Long-term Change is hard. Can adapting in real-time be easier?

The conversation may move beyond this outline. This just gets us started.  In fact, the Coggle model we’ve created is evolving with the conversation too, as we learn more.

As a reference during the chat, I’ll insert our latest Coggle map; we’ll be discussing the upper left branch, in yellow.

ORGDNA_FutureOfWork-v1-OCT2017

For more in depth viewing, try the ORGDNA-FutureOfWork PDF .

We’d love your input on all this. Just drop us comments on this post, or to individual members tweeting at #orgdna. Better still, it may be easiest to simply join us live; details are below.

Our conversations are always lively.  I hope you’ll join us.

–  Chris Jones @sourcepov in Charlotte NC

 

ABOUT THE GROUP. Over the last 5 years, a self-selecting band of OD thinkers has been discussing the future of the organization, using hashtag #orgdna. The group continues to evolve, but the number of active contributors hovers around 20-25.

ABOUT THE TWITTER CHAT. On any given month, 5-10 of us come together on Twitter for conversation, which is open to all. For the chat itself, we recommend a tweet streaming app like TweetDeck. Just add #orgdna to your tweets, and we’ll start to exchange ideas at the appointed hour.

ABOUT THE TOPIC. Much is being said on “the future of work” and its unfolding dimensions. Don’t miss Deloitte’s recent Tom Friedman interview, hosted by Deloitte CEO Cathy Engelbert and their senior strategist John Hagel. Add #futureofwork to your tweets for additional cross-over engagement.

ABOUT THE AUTHOR. Chris Jones is a thinker, instigator, and explorer of edges, unpacking the forces inside organizations for over 30 years. Look for more here on the #orgdna blog, on Medium – or for his deepest dive to date, over on Amazon.


Building a Social Community [#USXSW FRI 3/8/13 5pET]

Building a Social Community #USXSW 3 FRI 3/8 4pET

Building a Social Community (c) 2009 Amberwood Media Group

People are social creatures, that much is clear.  We enjoy the company of others, and thrive when we feel connected and included.  But why is it that some communities must be designed and planned, while others seem to appear and grow more spontaneously?

What forces are at work?  What is happening behind the scenes?

Amber and I, like many of our colleagues and friends at SMCHAT, USGUYS, BLOGCHAT MEDIACHAT, KAIZENBIZ, SOBCON, ECOSYS and CDNA, have been witness and party to the evolution of many social communities.  Let’s take the next hour to try to understand the forces at work, to see how we might influence them.  What are the key building blocks?  What is in the DNA of a strong Social Community?

Q1. What is the dynamic that sparks & expands common ground, vision, or a sense of purpose?

Q2. How important are individual relationships, and in what conditions are they formed?

Q3. What key factors influence success of a social community?

Q4. What key factors lead to the demise of a social community?

Q5. Does a social community have an ideal size?

Q6. What advice would you give to someone who wants a social community to grow/thrive in their physical or virtual space?

Join us Friday, 3/8, for #USXSW topic 3, at 5pET.  It should be a great conversation.  We’d love your thoughts.

For a deeper dive?  Check out The DNA of Collaboration, Part 4 on FLOW which takes on many of the process and relationship dynamics introduced here ..

See you online!

Your co-moderators for this segment,

Chris Jones & Amber Cleveland


Who’s Role is it Anyway? Dynamics of Effective Collaboration (Ch.14)

Promo image from "Whose Line is it Anyway?" courtesy ABC

Promo image from “Whose Line is it Anyway?” courtesy ABC

When we come together as a team, whether instinctively or out of habit, we tend to gravitate to natural roles that we find comfortable, whether as contributors or listeners, active participants or passive observers, leaders or supporting cast.  Depending on the group, there can be lots in play at once, but we tend to overlook the dynamics.

Consider an improv comedy troupe performing live, or a band working out tracks in a recording studio.  What’s really happening?  Can we tease out more explicit roles that influence our collaborative results?  I think we can.  Too often we don’t put thought into the kinds of participation we really need.  We discussed this last fall in our KM World W5 work session and explored the dynamics still further here in Charlotte at our QCF “New Thinking” workshop (slides).

Let’s keep the exploration going.

The #CDNA Crew has launched a new series MONDAYs at 8pET on Key Roles in Collaboration.  It’s the focus of Chapter 14 in The DNA of Collaboration (in softcover or Kindle on Amazon) and it’s almost always a conversation that strikes a chord.

In the weeks ahead, we’ll attack these roles, one by one, to see what we might learn:

  • Q1. Catalyst. In what ways can we spark new thinking in our discussions?
  • Q2. Connector. What happens when we connect ideas during a collaborative session or chat? And to make this happen more, what are:  (a.) key initial conditions? (b.) supporting behaviors? (c.) times they add most value? (d.) situations when their role is most important?
  • Q3. Aggregator/Curator. Often this means lots of work. How can we make the capture/takeaways of ideas more interesting?
  • Q4. Moderator/Planner. What skills make these leadership role effective?
  • Q5. Analyst. How do we make time for facts, data, and critical thinking?
  • Q6. Challenger. Can we take issue in constructive ways, without coming across as a naysayer?
  • Q7. Designer. What is the potential for truly creative thinking? Does a meeting afford enough “white space” for this?
  • Q8. Historian/Researcher. How can these important activities happen in real time?
  • Q9. Referee. Is there a place for (simple) rules, and how do we ensure healthy boundaries?
  • Q10. Practitioner. What’s the best way to engage the hands-on folks that practice what’s being discussed?
  • Q11. Expert/SME. These folks often kill collaboration with the weight of their knowledge; how can this be avoided?
  • Q12. Did we leave out any roles? If so, which ones, and why?

I’ll be posting takeaways as comments to this post, but I’d really appreciate it if you’d do the same.  The value is in our diverse perspectives ..

Again, hope to see you guys for the conversation MONDAYs 8pET using hash tag #cdna .. many folks use Tweetchat (link).  See you there.  What role will you play?

Chris aka @sourcepov