In our fast-paced world, it’s hard to focus on our deep inner purpose and values, and even harder to act consistently on them. It’s so easy to act (or better said, react) in the moment. Yet gauging whether a person’s actions align with intentions is a key factor in deciding whether to trust them. Set all that in motion. Watch the world rushing past on an average day.
Who can you trust?
The ability to trust in the 21st-Century is constrained. There just isn’t enough time or information to make good trust decisions. So we learn to trust less, we grow more insular, sometimes cynical.
But it gets worse. In the organizational context, the situation compounds. Take the basic trust problem that exists among individuals, and do the math.
Is it possible to build a trusting organization?
This is an area that is chock full of lip service and aphorisms. We seek to belong. We desire connection. So who doesn’t seek a place where they can trust and be trusted? We’re quick to say we want it. Yet the contributing factors are lost on so many of us, especially in the day to day. Stephen M.R. Covey’s Speed of Trust offers an excellent frame, but how much of that thinking do we actually bring to our relationships? How can these principles be applied in the workplace?
Let’s unpack this topic with the following 4 questions:
- Q1. In the fast paced 21st-C organization, how do you decide who to trust?
- Q2. Are “cultures of trust” real or imagined?
- Q3. Respect is key in the trust equation, but why? How do healthy boundaries factor in?
- Q4. Communicating intent implies knowing intent. How do we build/retain clear intention amid complexities of organizational life?
Clearly, this discussion builds on all aspects of Intention (Ch.4) which we discussed here several weeks back. It also relates to a great #bealeader [transcript] conversation this week, where the focus was on integrity. If we seek to be more effective collaborators … or leaders … this topic needs more focus than it gets.
Trust me. Or, better still, challenge me: am I acting on my intent to see if trust is possible?
Real change always starts with awareness. We need to see ourselves in the problem … then reflect on it, discuss it among our trusted colleagues … then the true learning begins, as we let the insights flow.
See you online.
Chris Jones, author The DNA of Collaboration (now on Amazon) .. aka @sourcepov
Leave a comment | tags: #cdna, collaboration, intention, respect, trust | posted in culture, intention, trust
Collaboration starts with the ability to listen. That’s also where it often stops.
Amid a deluge of information and a proliferation of ways to get it, it’s no wonder that we tune out to so much of what is happening around us. But it spells trouble when we try to solve problems together.
I’ve addressed active listening as a core, foundational element in The DNA of Collaboration because so often it’s where we run off the rails. For years we’re programmed to speak up, take a stand, and broadcast our ideas. So what do we do in meetings? We wait for our turn to broadcast. If there’s spare time in between soliloquies? We use it to polish up the next one.
Collaboration doesn’t work that way. True communication requires give and take, focus, and our full awareness of others around the table (virtual or otherwise). It’s amazing how many f2f meetings and virtual chats I attend regularly where people don’t listen in the slightest. They might as well be wearing headphones. Some of them actually are. And there’s that whole fiddling with email on the smartphone routine.
For true engagement that leads to valuable collaborative outcomes, we need to change our approach.
Let’s look at some key CDNA discussion points our next Virtual Book Tour conversation, SAT 9/8 11aET:
- Q1. Bias for Respect. Do you value the input of others? How do you show it?
- Q2. Bias for Trust, aka ‘benefit of the doubt’ means leaning into new interactions. Do you do this? Have you been burned, and if so, did you bounce back?
- Q3. Active Listening. What steps can you take to be present, in the moment?
- Q4. Empathy. Is this a natural trait, or a skill that can be learned?
- Q5. Positive Outlook. Do we come poised to win the debate, or to learn? What are the signs? How can we influence mindset?
- Q6. Goal Orientation. We’ve said our intent is key. Why does it impact our ability to listen in the moment?
To me, collaborators must be willing to listen. It seems so intuitive. But how often do we try to do it? How often are we successful? Join us, as we discuss this important thread. To join the conversation, click here.
– Chris Jones, author, @sourcepov
Leave a comment | tags: active listening, attention, collaboration, empathy, focus, goals, intention, listening, respect, trust | posted in active listening, booktour, intention
When it comes to teams, do you wonder about motivations of others? What about your own?
As the author of The DNA of Collaboration I’m excited to kick off our virtual Book Tour (via Twitter chat) this SAT 8/4 at 11aET. It should be an interesting and insightful conversation on “Intention” .. an important topic that I explore in Chapter 4.
Here’s how we’ll frame the conversation:
Q1. In team settings, can we detect (a.) going thru motions vs. (b.) acting from deep conviction? Can asking ‘why’ surface #intention?
Q2. Wheatley and Maslow tell us survival is a primal motivator. In business, how does this impact our willingness to take risks?
Q3. Dweck says learning & risk-taking are easy when we have a growth mindset vs. obsessing on our perceived fixed limitations. Agree?
Q4. The 21st century seems to demand focus on quick wins over longer-term goals. Can both be achieved? What’s the priority?
After brief introductions at 11aET, we’ll jump into the fray to tackle these questions.
Want to get a feel for intentional collaboration in #cdna context? Use the “Look Inside” feature on Amazon .. I introduce the concept in the Prologue, which you can read in it’s entirety online.
More on the series? Our broader agenda is taking shape.
Thanks in advance for your interest; I hope to see you at this discussion, or at one like in in the weeks ahead. Mark your calendars: SATURDAYS 11am ET.
– Chris Jones, author, The DNA of Collaboration
1 Comment | tags: collaboration, dweck, fixed mindset, growth mindset, intention, motivation | posted in booktour, context, intention