How do you develop a culture that embraces and enables change? Leaders and executives are continuing their search. In fact, the dilemma of culture has been much discussed in the press, even before IBM’s Lou Gerstner took the challenge head-on in the 1990’s. He said IBM’s culture was the single biggest challenge facing the company’s gut-wrenching transformation from hardware sales to services. The company needed to rethink itself. The culture needed to change.
There are many challenges to unpacking the culture of an organization, because it is not well-defined or easily influenced. Drucker called in ‘amorphous’. There are no specific levers to be pulled, or scripts to be followed. Culture is the result of how an organization has evolved. It can be defined like this:
Culture is the set of beliefs and values that emerge when a group of stakeholders have interacted over time. They influence it, and are influenced by it. It is how the group models success, and the ground rules for survival.
With that frame, the challenge is clear. Convincing an established group that the rules have changed doesn’t tend to work, at least not on the first few tries.
The problem is further complicated by a broad lack of understanding. Most haven’t been exposed to the prevailing theories from an organizational development (or “OD”) perspective. If Drucker is right and culture resists definition, do we dare look further?
Not to challenge Drucker, but in this case, I say ‘yes’.
While no model is perfect, the theories put forward by two respected leaders in the OD space have stood the test of time. Let’s have a look at them here, so we might better understand the dilemma of culture change:
- Edgar Schein advanced a model that cultural forces operate in layers, where beliefs and values effect us in different ways at different times, but all of them operating together. As examples, he mentioned our citizenship, our ethnicity, our professional training, and our gender, all operating in tandem with our workfplace culture. The values and behaviors passed down among each of these affinity groups play a role when we respond to a an issue, make a decision, or challenge the status quo.
- Charles Handy is known for 4 discrete cultural archetypes, each operating in organizations, sometimes side by side with one another, but having unique properties. With 21st century forces in mind, I adapted Handy’s 4 archetypes just slightly into the categories of Command, Role, Network and Practitioner. I created a visual some years back to recap and expand on Handy’s model. I’ll include the graphic here.
As we unpack the forces of culture change in the 21st century, we should keep Schein’s layers and Handy’s 4 archetypes top of mind. They help us understand what’s at stake.
With that as background, let’s discuss the 21st century implications, with overlays of complexity and our recent focus on systems thinking. We’ve been talking about the dual dynamics of structure and flow in the organization. This conversation should advance our thinking in all of these areas.
Here’s a discussion frame for our next #orgdna chat:
- Q1. Layers. How do the Schein’s layers of culture interact during times of transformation? How do they effect the structure?
- Q2. Archetypes. Can you confirm any of Handy’s 4 archetypes in organizations you’ve seen? Are they at times at cross purposes? Which archetype maps to the modern silo?
- Q3. Network. The network model has proven well-suited to learning and adaptation. Is it necessarily the path for the 21st century organization? Does it model structure, or flow?
- Q4. Scale. Does scale necessitate the Role/Function model, or is there another approach?
I hope you will join us Monday, August 15, from 9-10pm ET, as we discuss the Dilemma of Culture Change. Just sign onto Twitter at the appointed time, and use hashtag #orgdna in your tweets to join in the conversation. We recommend a Twitter streaming app, like Tweetdeck.
It’s always a lively conversation. See you there!
Chris (aka @sourcepov)
- Corporate Culture Survival Guide (1999), Edgar Schein.
- Understanding Organizations, 4th ed. (1993), Charles Handy.
- The DNA of Collaboration (2012), Chris Jones; chapter 10. The Dilemma of Culture.